Dynamic small business owner with extensive experience in operations management and customer relations at Appalachian Cabinetry and Woodworking. Proven track record in project management and staff hiring, enhancing efficiency and client satisfaction. Skilled in negotiating contracts and implementing cost-effective strategies, driving profitability while fostering strong team collaboration.
Overview
7
7
years of professional experience
Work History
Owner
Appalachian Concrete and Excavating
Morristown, TN
03.2025 - Current
Operated concrete mixing equipment to ensure consistent product quality.
Operating tractors and skitzer moving dirt and debris
Patient Care Technician
Smokey Mountain Medical
Morristown, TN
12.2024 - 03.2025
Operated and maintained medical devices to ensure optimal functionality and compliance with safety standards.
Conducted routine inspections and calibration of equipment to guarantee accuracy and reliability.
Assisted in troubleshooting device malfunctions, implementing effective solutions to minimize downtime.
Collaborated with team members to document maintenance procedures and update technical manuals.
Delivered and set up medical devices and assure they are working properly for the patient
Removed medical devices
Owner/Operator
Appalachian Cabinetry and Woodworking
Morristown, TN
07.2019 - 12.2024
Designed and crafted custom cabinetry using advanced woodworking techniques.
Managed daily operations to ensure timely project completion and high-quality standards.
Implemented cost-effective sourcing strategies for materials, enhancing profitability.
Trained and mentored new staff in woodworking processes and safety protocols.
Developed client relationships through effective communication and personalized service.
Oversaw equipment maintenance schedules to ensure optimal performance and safety compliance.
Coordinated project timelines and resources to meet client expectations consistently.
Streamlined production workflows to improve efficiency and reduce waste.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Consulted with customers to assess needs and propose optimal solutions.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Increased customer satisfaction by providing high-quality services and timely communication.
Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Kept all building areas and equipment functional and well-organized to promote business performance.
Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Negotiated contracts with vendors to secure favorable terms for the business.
Trained and motivated employees to perform daily business functions.
Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Dropped and hooked trailers and changed configuration of equipment.
Education
Bachelor of Science - Forestry
Shasta College
Redding, CA
06-1989
Skills
Operations oversight
Customer relations
Small business operations
Relationship building
Project management
Operations management
Project estimating
Staff hiring
Partnership development
Hiring and staffing
Inventory management
Employee scheduling
Excellent plumber
Can run small equipment like drills, saws, mixers, mowers
Can run large equipment like tractors, backhoe, dozer, skitzer