Danny Perez

🙋‍♂️Hey there I'm Danny! I'm a hybrid Customer Service and IT Help Desk Support professional who loves turning "it's broken" into "it's fixed." Over the past 4 years I've combined empathy-driven, high-volume phone, chat, and email support with hands-on hardware/software troubleshooting to keep users productive and happy.

🛠️ Technical Toolkit: Windows 10/11, basic Linux CLI, Microsoft 365 & Google Workspace, Active Directory user management, remote desktop/screen-sharing tools, VPN, and entry-level networking (TCP/IP,DNS).

📋 Workflow Mastery: ServiceNow / Zendesk-style ticketing systems, Trello, Slack, Zoom, CRM platforms, always documenting resolutions and meeting SLA targets.

🫂 People Focus: 95 %+ CSAT, conflict resolution, first-call resolution, and clear "non-techie" explanations.

I've supported customers at BrightPath, kept editors rolling at Beast Games, and sharpened my client-relationship skills at Publix, LA Fitness, and Walmart. Each role reinforcing the same lesson: exceptional support is equal parts technical fluency and genuine human connection.

Currently pursuing CompTIA A+ and completing IT-fundamentals coursework, I'm eager to join a team where I can scale my knack for incident management, knowledge-base creation, and proactive problem prevention.

If your organization needs a dependable Technical Support Specialist who speaks both user and tech, let's connect!

• Currently completing CompTia A+ Certificate
• Coursework in communication, problem-solving, and technical systems

Valencia College - Associate of Arts: Computer Science

Orlando, FL