Dynamic leader with a proven track record at Joseph Machine Company, adept in strategic planning and key account management. Spearheaded partnerships and negotiations, achieving a significant increase in market share. Excels in fostering customer engagement and team collaboration, driving revenue growth with strong communication skills.
Overview
13
13
years of professional experience
Work History
Director Of Business Development
Joseph Machine Company
Dillsburg, United States
01.2022 - Current
Successfully led a team of engineers, applications, and sales in securing and closing new business deals, resulting in a 20% increase in annual revenue
Developed and implemented a strategic partnership with a major industry player, resulting in a 30% increase in market share within the first year
Negotiated and closed high-value contracts with key clients, resulting in a 25% increase in contract value and revenue generation
Identifying marketing opportunities and customer requirements
Preparation and completion of strategic action plans
Regional Manger
WARDJet
, United States
01.2019 - 05.2022
Developed and implemented a new marketing strategy resulting in a 20% increase in brand awareness in the region
Negotiated contracts with key clients, resulting in a 30% increase in revenue for the region
Trained and mentored newly-hired team members, resulting in a 50% decrease in turnover rate for the region
Budget proposals, price quotes, and contract preparation
Consult with the operations executive and set up individual sales targets
Dealing with customer complaints that the front-line staff can't solve
Attend company events such as trade shows, CNC expos, and workshops
Sales Manager
AXYZ
, United States
01.2019 - 05.2020
Monitored cost, competition, and trends, adjusting sales prices to maintain a 42% net profit margin
Served as a point of contact for customer resolution, successfully de-escalating 95% of issues without management involvement
Increased territory by 15% or more annually
Managed an office showroom of 6 employees, identified, hired, and trained highly-qualified safe by teaching best practices, procedures, and sales strategies
Prepared final quotations for clients' purchase orders
Senior Field Engineer Specialist
AXYZ
, United States
07.2013 - 12.2018
Closing resolved incidents, requests, and other calls
Provided onsite specialized training sessions for customers; may include: table training, application, maintenance, or software
Provide sales support in product demonstration, including company events
Maintain customer relationships and provide prompt technical assistance
Train and hire new technical personnel on products
Technical Service Engineer
OK International
Garden Grove, United States
08.2012 - 06.2013
Responsible for onsite repair and or product demonstrations on convection rework stations which included pre- and post-sales
Communication with users, informing them of incident progress, notifying them of impending changes or agreed outages, etc
Closing resolved incidents, requests, and other calls
Escalating incidents/service requests they cannot resolve within agreed timescales
Providing first-line investigation and diagnosis
Managed continuous improvement database, which included researching customer issues in a timely manner and following up directly with the customer
Create new knowledge-base articles to capture learning and technical procedures for testing and maintenance
Education
Bachelor of Electronics Engineering - Electronics Engineering
Cal Poly
Pomona
01.2004
Skills
Strategic planning abilities
Salesforce and CRM software
Strong communication skills
Collaboration and motivation skills
Industry networking
Networking
International business
Key account management
Customer engagement
Revenue growth
Hobbies and Interests
Fitness
Travel
Reading
Phone - Number
7142315921
Timeline
Director Of Business Development
Joseph Machine Company
01.2022 - Current
Regional Manger
WARDJet
01.2019 - 05.2022
Sales Manager
AXYZ
01.2019 - 05.2020
Senior Field Engineer Specialist
AXYZ
07.2013 - 12.2018
Technical Service Engineer
OK International
08.2012 - 06.2013
Bachelor of Electronics Engineering - Electronics Engineering
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