Danny Sandoval
Des Moines,IA
Summary
Results-driven Member Service Representative experienced in enhancing member satisfaction through effective communication and account management. Delivered exceptional customer service and support while ensuring compliance with industry regulations, demonstrating strong attention to detail and high productivity. Specialized in problem-solving and conflict resolution, fostering loyalty and satisfaction among members.
Overview
1
1
Language
12
12
years of professional experience
Work History
Member Service Representative
Veridian Credit Union
Des Moines, Iowa
09.2022 - Current
- Facilitated member account inquiries and transaction requests, ensuring timely service.
- Supported members with account inquiries, transactions, and issue resolution, fostering positive experiences.
- Resolved member concerns through effective communication and problem-solving techniques.
- Enhanced member understanding of credit union products and services through personalized education.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Supported team members by coordinating tasks during busy periods to ensure smooth operations.
Technician
Ford Motor Company
Des Moines, Iowa
03.2019 - 03.2021
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Inspected vehicles to identify potential safety hazards before repairs commenced.
- Communicated effectively with customers about repair needs and services offered.
Fraud Analyst
Wells Fargo
West Des Moines, Iowa
05.2018 - 10.2019
- Analyzed transaction data to identify potential fraudulent activities.
- Conducted investigations on flagged transactions using analytical tools and systems.
- Investigated suspicious account activities, presenting findings to management to inform decision-making.
- Reviewed customer accounts for anomalies, escalating potential fraud cases to enhance detection efforts.
- Collaborated with cross-functional teams to develop and implement fraud prevention strategies.
Team Member
Target
Des Moines, Iowa
09.2014 - 03.2017
- Assisted customers in locating products and provided knowledgeable recommendations.
- Restocked merchandise on shelves and ensured proper product placement.
- Maintained cleanliness and organization of sales floor to enhance customer experience.
Education
High School Diploma -
Herbert Hoover High School
Des Moines, IA05-2018
Skills
- Account management
- Client relationship management
- Account transactions
- Issue resolution
- Customer education
- Fraud prevention
- Regulatory compliance
- Cash management
- Attention to detail
Languages
Spanish
Professional
Timeline
Member Service Representative
Veridian Credit Union
09.2022 - Current
Technician
Ford Motor Company
03.2019 - 03.2021
Fraud Analyst
Wells Fargo
05.2018 - 10.2019
Team Member
Target
09.2014 - 03.2017
High School Diploma -
Herbert Hoover High School