Danny Vasquez
San Antonio,TX
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Data Center Technician Manager
Microsoft
04.2022 - Current
- Manage technicians over the San Antonio Metro with with over 15 local Data center locations.
- Team management
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Diversity and inclusion advocate.
- Program management for career development.
- Host weekly presentations and review daily metric analytics.
Instructor/ Volunteer
Network for Young Artists
01.2003 - Current
- Project leadership for youth inner-city program-GIVE program: I work as an instructor for music and public speaking classes taught weekly
- The youth learn through applications and class scenarios that challenge creative thinking, speaking, performing, and also utilizing the skills that can be used in the following areas: Corporations, events, staging, hosting, academically, interviewing, and selling
- Events coordinator: Pre-COVID-19, our organization had multiple public events, performances
- Some of these were events to celebrate youth, leadership, music, diversity, and an active, positive part of the community
- Interviewing skills: Our leadership curriculum includes public speaking that acts as a tool to communicate
- The classes help ignite core confidence and help a student know who they are and how to explain most subject matters to multiple audience diverse types
- Adapting to change: Scenarios in class produce changing environments to teach students how to improvise when needed while also learning soft skills
- Management: Class management is required when we receive an influx of students and parents that come from diverse backgrounds
- A level of class management is needed to stay on task.
Senior Datacenter Technician
Microsoft
01.2021 - 04.2022
- Creating an inclusive culture for a thriving industry of growth
- Training new and existing techs: Cross training all techs in various roles to be well-rounded
- Teams remote support-Aid with current technicians for troubleshooting assistance
- How to troubleshoot unknown type situations that may sometimes fall outside our Runbook and knowledge base.
Program Manager Assistant
Microsoft
04.2021 - 07.2021
- Create diversity and inclusion programs for regional sites; AMER, APAC, EMEA, Canada, and LATAM
- The programs created were for Books and Movies
- Create a team’s channel and surveys to cover topics that discuss diversity and inclusion topics, learn, and establish inclusive learning
- Enhancements: Created a SharePoint for the book club with schedule, books for the FY22 year
- Created: Created a CO+I Movie Club for FY22 that will cover AMER and APAC regions.
Datacenter Technician
Microsoft
05.2016 - 12.2020
- Support global data centers in the San Antonio, Metro area
- Training new and existing techs: Training for new technicians on ticketing workflow
- How to manage a daily agenda through every day, the queue management
- Also, how to work on tickets, from reading the initial tickets to identifying what the task is asking for
- Teams remote support-Aid with existing technicians for troubleshooting assistance
- How to troubleshoot unknown type situations that may sometimes fall outside our Runbook and knowledge base
- Staying up to date: Learning new processes, stock keeping units (SKU's), and deployment procedures
- Full-time student: Currently pursuing a master’s in business organizational leadership
- This degree is focused on the role of management practices in organizations and managerial processes to effectively implement a corporate communication plan
- Perform tactical management tasks: Take charge as a stand-in senior technician when our senior staff is out of the office, and daily team is low
- This involves tasks/workflow delegation, staffing management, onsite support for high severity issues, and point of contact for high priority scenarios
- Team building: Work closely with team and management staff to create a seamless culture for learning, safety, and thinking outside the box.
Datacenter Technician/Network Ops
Valero Energy Corporation
09.2014 - 08.2016
- Global Networking operations: This is a foundation or primary contact Network Operations Control (NOC)
- The function monitors network operations at all international refineries and reports any issues to the local dispatch
- Datacenter Technician: Datacenter and cluster support
- Utilizing Service Now/remedy ticketing
- Cabling, deployments, decommissions, and daily datacenter support for maintenance
- Change support: Weekly change management meetings for deployments, changes occurring for decommissions, and process updates
- Decommissions: Decommissioning old clusters and staging for disposition
- Cabling: Cabling for new clusters
- Removing old cabling for decommissions.
IT specialist /Desktop support
Citibank
09.2013 - 09.2014
- Deployment of Windows operating: Deploying new windows operating systems utilizing system center configurations Manager (SCCM)
- That allows us to deploy new operating systems to hundreds of desktops via a VPN
- Desktop support: Local support for enterprise employees included Active directory, storage support, printer support, network, and desktop support.
IT specialist/Desktop Support
ITT Technical Institute
08.2012 - 09.2013
- Desktop support: Campus desktop troubleshooting for students and instructors
- Classroom deployment: Set up for computer labs for multiple classrooms laboratories
- Classroom SME: Aid students with the laboratory as a subject matter expert (SME) and understanding curriculum
- Deploying printers: Install and troubleshoot corporate printers for classrooms and instructors.
Education
Master's in organizational business management -
Arizona Global
San Antonio, TX09.2021
Bachelor’s in organizational management -
Ashford University
San Antonio, TX03.2020
Associates in network systems administration -
ITT Technical Institute
San Antonio, TX01.2013
Skills
- Data Center Operations
- Network Troubleshooting
- Computer hardware troubleshooting
- Network support
- Incident Management
- Server Management
- User Training
- Staff Assistance
- Time Management
- Problem-Solving
- Team building
- Interpersonal Communication
Linkedincertifications
- Become a thoughtful leader
- Diversity, Inclusion, and Belonging
- Creating your brand
- Productivity: Finding Your Productive Mindset
- Public Speaking Foundations
- Management Mistakes
- Leading Projects Writing in Plain English
- Discovering Your Strengths
- Being a good mentee
- Shane snow on storytelling
- Career Planning
- Building a better To-Do-List
Linkedintechnicaltraining
- Putting ITIL into Practice: Applying ITIL 4 foundation concepts
- Azure Administration
- Learning Cloud Computing: Core Concepts
- Remote Work foundations
- Learning ITIL
Certification
- CompTIA Server+
- Microsoft Technology Associate
Communication Skills
In conjunction with working on new projects, I continue to work closely with the team on troubleshooting concepts, safety and aid other technicians who may need assistance remotely for troubleshooting inquires.
Timeline
Data Center Technician Manager
Microsoft
04.2022 - Current
Program Manager Assistant
Microsoft
04.2021 - 07.2021
Senior Datacenter Technician
Microsoft
01.2021 - 04.2022
Datacenter Technician
Microsoft
05.2016 - 12.2020
Datacenter Technician/Network Ops
Valero Energy Corporation
09.2014 - 08.2016
IT specialist /Desktop support
Citibank
09.2013 - 09.2014
IT specialist/Desktop Support
ITT Technical Institute
08.2012 - 09.2013
Instructor/ Volunteer
Network for Young Artists
01.2003 - Current
Master's in organizational business management -
Arizona Global
Bachelor’s in organizational management -
Ashford University
Associates in network systems administration -
ITT Technical Institute