Summary
Overview
Work History
Education
Skills
Timeline
pwb

Danny Williams

Phenix City ,Al

Summary

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Certified Communications Officer who offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

26
26
years of professional experience

Work History

Emergency Communications Officer

Columbus State University
4225 University Ave
09 2017 - Current
  • Provided support during major events or disasters by coordinating additional resources as needed.
  • Participated in ongoing training sessions to stay current on best practices within the field of emergency communications.
  • Improved communication between first responders and the public by providing accurate information during high-pressure situations.
  • Facilitated smooth shift transitions by thoroughly briefing incoming personnel on any ongoing incidents or relevant updates.
  • Proficient use of the Equest System to submit repairs and maintenance requests.
  • Proficient use of GLEMS and ARMS systems to enter calls and run criminal information.
  • Experience with the Equest Service Manager and PeopleSoft applications.

Emergency Communications Officer

Columbus Consolidated Government
510 10th St
11 2005 - 09 2017
  • Answered, prioritized and dispatched emergency calls
  • Provided emergency medical protocols and live saving measures over the phone until EMT's arrived
  • Operated police and EMS radios, dispatching officers to destinations and tracking their movememts.
  • Processed criminal information accordingly for officers on call.
  • Proficient use of the CAD, LEMS, Mainframe, Motorola radio, EMD, Open Query and Weather Siren systems.
  • Acting supervisor as needed and spent 6 months as temporary supervisor until a permanent was promoted.

Custom Framer and Customer Service Representative

G&H Art Company
4300 Hamilton Rd Columbus GA
06.1998 - 08.2008
  • Enhanced customer satisfaction by providing personalized framing solutions tailored to individual needs and preferences.
  • Secured positive customer reviews through meticulous attention to detail in assembling frames with appropriate mounting techniques for various art mediums.
  • Optimized order processing time by efficiently managing incoming requests for quotes, inquiries about turnaround times, or specific project requirements from clients.
  • Expanded product offerings by staying current with industry trends, new materials, and supplier options for custom framing services.

Education

Associate of Arts - Fine Arts

Chattahoochee Valley Community College
Phenix City, AL
05.1999

High School Diploma -

Central High School
Phenix City, AL
05.1997

Skills

  • Public Safety Awareness
  • Data entry proficiency
  • Information Gathering
  • Mental Resilience
  • Technical aptitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Works Well Under Pressure
  • Computer Skills
  • Active Listening
  • Critical Thinking
  • Dependable and Responsible

Timeline

Custom Framer and Customer Service Representative

G&H Art Company
06.1998 - 08.2008

Emergency Communications Officer

Columbus State University
09 2017 - Current

Emergency Communications Officer

Columbus Consolidated Government
11 2005 - 09 2017

Associate of Arts - Fine Arts

Chattahoochee Valley Community College

High School Diploma -

Central High School
Danny Williams