Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danny Williams

San Marcos,TX

Summary

Offering detail-focused and organized approach with readiness to learn and develop in multiple industries. Brings foundational understanding of financial record management and customer service, complemented by strong numerical and communication skills. Ready to use and develop problem-solving and multitasking abilities in customer service role.

Overview

Work History

Night Auditor

La Quinta Inn & Suites In
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.

Driver

Uber
  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Communicated with customers to provide delivery updates and confirm delivery locations.

Customer Service Representative

UnitedHealth Group
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Assistant Store Manager

4g Verizon Wireless
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Education

High School Diploma -

Esperanza High School
Gridley, CA
06-2006

Skills

  • Customer relationship building
  • Product knowledge expertise
  • Active listening
  • HIPAA compliance
  • Claims processing
  • Call center experience
  • Front desk operations
  • Credit and cash payments
  • Office supervision
  • Bank reconciliation

Timeline

Night Auditor

La Quinta Inn & Suites In

Driver

Uber

Customer Service Representative

UnitedHealth Group

Assistant Store Manager

4g Verizon Wireless

High School Diploma -

Esperanza High School
Danny Williams