Dannys Ortiz Medina
Lynn,MA
Summary
Hardworking and motivated with years of experience and record of success. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
Work History
Instacart Shopper
Instacart
Lynn, MA
11.2023 - Current
- Provided exceptional customer service throughout the shopping experience.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries.
Auto Detailer
Self Employed Services
Lynn, MA
03.2022 - Current
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, cloths, and buffing machines.
- Scrubbed wheels and tires with special cleaning solutions for a glossy shine.
- Applied conditioners to vinyl or leather seats to restore luster and suppleness.
- Served clients with on-site detailing services at businesses and homes.
- Polished windows inside and out with glass cleaners for maximum clarity.
- Treated engines with degreasing agents to make them look clean and new.
- Vacuumed car interiors to remove dirt and debris.
- Inspected vehicle to verify pristine appearance for customer.
- Utilized special-purpose cleaners to foster lasting cleanliness of vehicles.
- Maintained inventories of cleaning supplies.
Head of Operations
Triple foam auto detailing
Lynn, MA
03.2018 - 02.2021
- Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
- Managed budgets for operations departments and ensured cost-effectiveness.
- Created reports that tracked key performance indicators related to operations objectives.
- Negotiated contracts with vendors and suppliers to secure competitive pricing.
- Developed long-term strategies for improving operational efficiency while maintaining high quality service levels.
- Coordinated and managed operations activities to ensure all processes ran smoothly.
- Analyzed customer feedback to identify opportunities for process optimization.
- Established partnerships with external organizations such as customers or vendors for mutual benefit.
- Maintained up-to-date knowledge of industry trends and best practices related to operations management.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
Demolition Foreman
Ryan’s contracting
Boxford, MA
01.2016 - 02.2018
- Trained new employees in proper use of tools and safety protocols while working on demolition sites.
- Inspected buildings prior to demolition to identify structural weaknesses or hazards.
- Supervised a team of demolition workers to ensure safe, efficient and effective work practices.
- Resolved any conflicts between workers or between workers and management quickly and efficiently.
- Monitored daily operations at job sites to ensure quality control standards are met.
- Assessed existing conditions at job sites in order to determine necessary steps for successful completion of assignments.
- Gathered, sorted and removed debris to be disposed of properly by type of material.
- Completed demo project under budget and ahead of schedule with no punch list items.
- Prepared and planned worksites to help jobs run smoothly.
- Reported project progress, site problems and labor status to supervisors.
- Delegated duties to employees based on skillset.
- Coordinated work of both English and Spanish speaking crew members with bilingual abilities.
Assistant Store Manager
Walmart
Chelmsford, MA
04.2014 - 02.2015
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Department Manager
Walmart
Lynn, MA
07.2010 - 08.2013
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking and inventory control.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Education
High School Diploma -
John Jay High School
Brooklyn, NY06-1998
Skills
- Strong Work Ethic
- Customer Service
- Upbeat and Outgoing Attitude
- Planning and Organization
- Attention to Detail
- Strong Interpersonal Skills
- Quick Learner
- Relationship Building
- Multitasking
- Dependable and Responsible
- Computer Skills
- Calm Under Pressure
- Active Listening
- Self-Directed
- Quality Assurance
- Time Management
- Organizational Skills
- Flexible and Adaptable
- Continuous Improvements
- Quality Assurance Controls
Timeline
Instacart Shopper
Instacart
11.2023 - Current
Auto Detailer
Self Employed Services
03.2022 - Current
Head of Operations
Triple foam auto detailing
03.2018 - 02.2021
Demolition Foreman
Ryan’s contracting
01.2016 - 02.2018
Assistant Store Manager
Walmart
04.2014 - 02.2015
Department Manager
Walmart
07.2010 - 08.2013
High School Diploma -
John Jay High School