Danny Shafik Matos
Elizabethtown
Summary
Experienced Field Service Technician with a strong focus on troubleshooting and maintenance of large mailing equipment and printers. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
11
11
years of professional experience
Work History
Field Service Technician
Bluecrest
07.2022 - Current
- Responded quickly to maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Assisted in inventory management, ordering parts for repairs as needed to maintain stock levels.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
Armed Security Officer
Exelon Nuclear Security
03.2015 - 07.2022
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Maintained safeguard records and files.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Extended remarkable support to the customers, employees, and visitors in a courteous and professional manner
- Search People and their belongings before entering the Protected Area of the Nuclear Plant
- Demonstrated excellence in detecting suspicious activities and identifying criminal acts or infractions of client rules near assigned posts that could threaten client property, employees, or clients.
- Strong organizational and time management skills to perform multiple tasks within limited time frames.
Auto Mechanic Assistant
South Side Auto
01.2015 - 04.2020
- Assisted lead mechanic in diagnosing complex automotive issues for efficient and accurate repairs.
- Collaborated with fellow mechanics to complete challenging repairs, fostering teamwork and knowledge sharing among staff.
- Improved vehicle functionality by performing routine maintenance tasks such as oil changes, tire rotations, and brake pad replacements.
- Supported lead mechanic in completing large-scale projects such as engine rebuilds or transmission replacements.
- Replaced gaskets, flushed coolant and performed tune-ups as part of minor vehicle maintenance.
- Dismantled faulty assemblies to repair or replace worn or damaged parts.
- Used wrenches and hoists to remove units such as engines and transmissions.
Roofer
GSM Roofing
04.2014 - 12.2014
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Contributed to a positive work environment within the team by fostering open communication channels between colleagues and supervisors
Education
Criminal Justice -
Berks Technical Institute
Wyomissing, Pennsylvania04.2014
Skills
- Technical Proficiency
- Technical Report Writing
- Interpersonal Communication Skills
- Troubleshooting and repair
- Accountability and work ethic
- Positive attitude
- Problem-solving
- Preventive Maintenance
Timeline
Field Service Technician
Bluecrest
07.2022 - Current
Armed Security Officer
Exelon Nuclear Security
03.2015 - 07.2022
Auto Mechanic Assistant
South Side Auto
01.2015 - 04.2020
Roofer
GSM Roofing
04.2014 - 12.2014
Criminal Justice -
Berks Technical Institute
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