Danon Kloster
Client Relations And Account Executive
Boulder,CO
Summary
Driven Client Relations and Account Manager with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about identifying sales growth opportunities, while providing exemplary experiences for current accounts by hearing issues, requirements and requests to provide first-class customized solutions. Strategic, collaborative leader with an emphasis on relationship growth both internally and with the customer. Experience working with an International dealer network to ensure fulfillment is executed as expected. 10 years experience propelling relationships and business development. Articulate and professional when interacting with leaders and decision-makers to attract high- profile accounts. Expert at growing market share and sourcing new business to consistently achieve sales goals.
Experienced with managing client relationships and delivering tailored technical solutions. Utilizes problem-solving skills to address complex issues and enhance customer satisfaction. Track record of effective communication and collaboration in dynamic environments.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Director of Operations
QuickCheck
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing technical issues and providing efficient solutions.
- Implemented innovative strategies to optimize product performance for client needs.
- Facilitated regular status meetings with clients, keeping them informed on project progress and updates.
- Delivered comprehensive technical support, resulting in reduced downtime for customers.
- Conducted thorough data analysis to identify trends and opportunities for improvement within customer accounts.
- Developed strong relationships with key clients, leading to increased account retention and growth.
- Established clear lines of communication between technical teams and clients, resulting in faster issue resolution times.
Account Director
Singletrack Trails, LLC
12.2021 - 12.2023
- Act as first POC between clients and internal teams, from initial meetings through to contract closed.
- Oversee sales pipeline and monitor production efficiency to ensure weekly targets are being met.
- Develop relationships with industry leaders to generate ideas and pursue opportunities.
- Dashboard field activity and results weekly, present performance to Leadership Team.
- Generate leads and boosted brand recognition through professional and personal networks.
- Develop proposals and collaborate with Sales team when preparing presentation materials.
- Create, monitor and pursue company business and financial metrics.
Sales Director
Singletrack Trails
07.2021 - 04.2022
- Influenced decision-makers in key areas within client organization to drive sales.
- Supported account team when qualifying, pursuing and closing opportunities.
- Reported field activity, interactions and results weekly.
- Shared client's engagement history, culture, organizational structure, competitive landscape and differentiators with new business and account teams.
- Developed proposals and collaborated with team preparing presentation materials.
- Presented contracts to clients, answered questions and obtained signatures.
- Developed relationships with influential government, private, and non- profit organizations to establish client directory for recurring project lead source.
Senior Account Manager
ByoPlanet International, LLC
06.2020 - 01.2022
- Built an intertational commercial customer support/ customer success division from the ground up in 6 months. Led talent acquisition and team management, implemented professional systems, and oversaw operational requirements of the aftermarket division as a market partner with the Clorox Company.
- Eliminated an inherited 4,000 Support Request (ticket) backlog through "strategic triage" in 3 months.
- Managed the Clorox partner relationship with the aftermarket division. Supported a global network of more than 50,000 customers, distributors, and sales reps and helped develop a unique customer portal platform to streamline and track communication and increase partner transparency.
- Held an instrumental role in scaling the Service Tech Team aftermarket service group 20x. Through the development of new CRM infrastructure, cut staff requirements by 50% and decreased customer response times from 48hrs to less than 5 minutes. Resolved over 10,000 customer support cases in the first 120 days and generated over $1MM in service revenue.
- Currently oversee aftermarket Sales, Support, Account Management, and Operations teams on a daily basis.
Sales and Customer Success Manager
DetectionTek Holdings
10.2018 - 06.2020
- Oversight of all sales and marketing efforts- including execution of inside and outside sales objectives coupled with continual relationship development with existing customers.
- Development and maintenance of full- service customer support suite including data capture, logistics management, warranty and service coordination, and deployment of big- picture customer success strategies.
- Connected with prospects through multipronged approaches, including trade shows, cold calling and local-area networking.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
Sales Manager/ Visual Merchandising Manager
Rapha Racing, LTD
03.2017 - 09.2018
- Oversight of all aspects of high- volume, boutique retail sales floor.
- Deployment of sales strategies to meet sales objectives both individually and as a team.
- Served as Interim General Manager for Washington, DC Rapha location during buildout- including hiring of team, development of retail floor and sales strategy, oversight of visual merchandising and handoff to incoming General Manager.
- Managed merchandising standards and maintained consistency across distribution channels.
Education
Certificate of Occupational Proficiency - Real Estate
Colorado Mountain College
Aspen, CO 06.2008 - 07.2008
High School Diploma -
Fairview High School
Boulder, CO 08.2002 - 08.2006
Skills
Customer Inquiry Management (CIM)
Staff training/development
Client account management
Strategic planning and execution
Operations oversight
Sales planning
Timeline
Director of Operations
QuickCheck
10.2023 - Current
Account Director
Singletrack Trails, LLC
12.2021 - 12.2023
Sales Director
Singletrack Trails
07.2021 - 04.2022
Senior Account Manager
ByoPlanet International, LLC
06.2020 - 01.2022
Sales and Customer Success Manager
DetectionTek Holdings
10.2018 - 06.2020
Sales Manager/ Visual Merchandising Manager
Rapha Racing, LTD
03.2017 - 09.2018
Certificate of Occupational Proficiency - Real Estate
Colorado Mountain College
06.2008 - 07.2008
High School Diploma -
Fairview High School
08.2002 - 08.2006