Danté Griffin
New York,NY
Summary
Adept at elevating customer experiences, I leveraged exceptional service skills at America Express TRS to surpass satisfaction goals. Skilled in handling high-volume environments and sensitive information, my background in sales and customer service, coupled with expertise in food safety and stress tolerance, consistently drives positive outcomes and secures client loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Travel Consultant/Customer Service Representative
America Express TRS
08.2022 - 06.2024
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Collected, handled and documented payments for travel services and associated feels
Concessions Worker
Tend/ Qwick
04.2022 - 08.2022
- Monitored inventory and notified management of deficiencies or shortages.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Responded to customer complaints to help resolve issues.
- Consistently provided friendly service to promote better customer engagement.
- Maintained clean, organized workspace according to operational standards.
- Demonstrated knowledge of food safety and sanitation standards for compliance with regulations.
- Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
- Prepared food orders within [Number]-minute period
- Trained several new employees and volunteers to operate cash register and properly prepare food
Customer Service Representative
NYCHA
10.2021 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs
Sales/Professional Carpet Cleaner
Stanley Steemer International
10.2015 - 10.2020
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
- Moved furniture weighing up to 100 pounds to prepare homes for cleaning
Education
Associate of Arts - Fashion Merchandising
Bauder College
Atlanta06.2015
Associate of Business Administration - Business Management
Ashford University
Clinton05.2010
Skills
- Exceptional customer service
- Liquor, beer, and wine knowledge
- Stress Tolerance
- Menu Memorization
- Food safety knowledge
- Point of sale operation
- Beverage Preparation
- Professional Appearance
- Organizational ability
- Inventory
- Classic cocktails
- Creative Mixology
- ABC standards
Certification
- Certified Bartender, America Bartenders School - 2024
- Food Handler Training Course, Learn 2 Serve - 2022-2025
Timeline
Travel Consultant/Customer Service Representative
America Express TRS
08.2022 - 06.2024
Concessions Worker
Tend/ Qwick
04.2022 - 08.2022
Customer Service Representative
NYCHA
10.2021 - 03.2022
Sales/Professional Carpet Cleaner
Stanley Steemer International
10.2015 - 10.2020
Associate of Arts - Fashion Merchandising
Bauder College
Associate of Business Administration - Business Management
Ashford University
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