Dedicated professional with expertise in food service and hospitality. Certified in safe food handling, with a focus on delivering superior customer service and managing operations. Experienced in food preparation, staff training, and optimizing workflows for enhanced efficiency. Committed to maintaining high standards in food safety and service quality.
Overview
9
9
years of professional experience
Work History
Barista
Metropolis Cafe
Chicago, Illinois
08.2024 - Current
Crafted high-quality coffee beverages using espresso machines and grinders to meet customer preferences.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Provided excellent customer service by engaging with patrons and taking orders.
Engaged with customers to take beverage orders and provide personalized recommendations based on taste preferences.
Maintained cleanliness and organization of the café workspace and equipment.
Collaborated with team members to enhance workflow during peak hours.
Accurately processed cash payments using point of sale system to ensure efficient transactions.
Operated cash registers to process customer payments.
Coffee Educator
Foxtrot
Chicago, Illinois
05.2020 - 04.2024
Trained and supervised staff in customer service and drink preparation to enhance guest experiences.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Provided leadership by setting a positive example for staff members in terms of attitude, attendance, punctuality, appearance, work ethic and job knowledge.
Supervised cashiers and baristas, ensuring order accuracy and fostering customer satisfaction.
Managed daily operations of coffee shop, including scheduling staff and ordering supplies.
Handled inventory management, including ordering and stock rotation.
Kept coffee shop in compliance with health code standards and food safety guidelines.
Addressed customer complaints promptly and professionally, resolving issues to maintain customer loyalty.
Assistant Kitchen Manager
Kizuki Ramen & Izakaya
Chicago, Illinois
08.2017 - 04.2020
Trained new kitchen staff on procedures and food safety standards.
Managed inventory levels and ordered supplies to ensure uninterrupted kitchen operations.
Monitored food quality and consistency during service hours.
Assisted in daily kitchen operations and staff scheduling.
Ensured compliance with all health and safety regulations in the kitchen area.
Collaborated with front-of-house staff to enhance service flow during peak hours.
Assisted with hiring, training, and supervising kitchen staff to build a skilled and cohesive team.