Dantasia Davis
Houston
Summary
Detail-oriented and results-driven Customer Service and Healthcare Specialist with experience in collections, benefits administration, and client support. Proven ability to manage high-volume accounts, resolve billing issues, and negotiate payment solutions while maintaining professionalism and compliance with regulations such as HIPAA. Strong communicator with a track record of improving customer satisfaction, handling sensitive financial matters, and supporting organizational goals. Adept at multitasking in fast-paced environments and delivering efficient, accurate service across healthcare and customer-facing roles.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
Customer Service Representative
Foundever
Houston
07.2025 - 02.2026
- Handled high-volume inbound calls assisting customers with billing, account inquiries, and service issues
- Resolved complaints efficiently while maintaining professionalism and company standards
- Documented all interactions accurately in internal systems
- Consistently met performance metrics and maintained high customer satisfaction ratings
- Navigated multiple systems to provide timely and accurate solutions
Healthcare Benefit Specialist / Collections Representative
Care Medics
Houston
08.2023 - 10.2024
- Administered employee insurance, pension, and savings plans
- Verified benefits applications and ensured compliance with healthcare policies
- Processed invoices, researched discrepancies, and resolved billing issues
- Conducted benefits orientations and provided ongoing support to employees
- Managed inbound and outbound collections calls to resolve outstanding balances
- Negotiated payment arrangements and assisted clients with account resolution
- Maintained accurate records of account activity and collection efforts
- Ensured compliance with HIPAA regulations and company policies
Team Member
Whataburger
08.2021 - 03.2024
- Provided fast, friendly service in a high-volume environment
- Processed orders, handled payments, and prepared food accurately
- Maintained cleanliness and organization of work areas
- Collaborated with team members to ensure efficient operations
Customer Service Representative
Maximus
Houston
08.2022 - 10.2023
- Delivered high-quality support by resolving customer issues efficiently
- Assisted with warranty-related inquiries and processes
- Maintained professionalism in challenging customer interactions
- Identified opportunities to upsell services when appropriate
- Accurately documented all customer interactions
Cashier
Walmart
02.2021 - 05.2021
- Operated cash registers and processed transactions accurately
- Assisted customers with purchases, returns, and inquiries
- Maintained organized checkout area during busy periods
- Balanced cash drawers and ensured accuracy
Education
High School Diploma -
Hightower High School
Missouri City, TXSkills
- Collections & Payment Negotiation
- Healthcare Benefits Administration
- Customer Service & Account Resolution
- HIPAA Compliance & Confidentiality
- Billing & Invoice Processing
- Conflict Resolution
- Data Entry & Documentation
- Communication & Active Listening
- Problem-Solving & Analytical Thinking
- Time Management & Multitasking
- Ability to handle sensitive financial and healthcare information with confidentiality
- Strong negotiation skills for resolving past-due accounts
- Experience working in fast-paced, metrics-driven environments
- Proven ability to build rapport with customers and resolve issues effectively
Timeline
Customer Service Representative
Foundever
07.2025 - 02.2026
Healthcare Benefit Specialist / Collections Representative
Care Medics
08.2023 - 10.2024
Customer Service Representative
Maximus
08.2022 - 10.2023
Team Member
Whataburger
08.2021 - 03.2024
Cashier
Walmart
02.2021 - 05.2021
High School Diploma -
Hightower High School