Kristie Jemison
Bessemer
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty
Results-driven collections professional prepared to excel in debt recovery. Skilled in negotiation, account management, and resolving delinquent accounts. Strong focus on team collaboration and adaptability, ensuring seamless operations and achieving targets. Reliable and resilient with strong commitment to customer service and compliance standards.
Overview
7
7
years of professional experience
Work History
Healthcare Advisor
Life Line Screening
Independence, OH
04.2024 - 10.2024
- Managed high-volume inbound calls and outbound calls
- Educate customers on services and pricing
- Handling objections and guide customers towards commitment and decisions
- Maintain detailed records in CRM SYSTEMS.
- Streamlined appointment scheduling procedures, reducing wait times for patients.
- Provided compassionate support during difficult health decisions, guiding patients through available treatment options.
Customer Service Representatives
Rentokil
Irving, TX
02.2021 - 04.2023
- Educated clients on preventative measures.
- Identified effective treatment methods for invasive pests.
- Ensured compliance with certified safety standards.
- Set appointments
- Analyzed call metrics to identify areas for process improvement and efficiency.
- Utilized CRM software for accurate record-keeping, tracking leads, and managing follow-up activities.
- Set up appointments with interested customers according to schedule availability.
Retention Specialist
ADT Security Services
Pelham, AL
02.2018 - 09.2022
- Set Appointments
- Assisted customers with billing and cancellations
- Negotiated with customers to reta services and resolve account concerns
- Negotiated payment plans with customers to recover outstanding credit card debts.
- Utilized collection software to track accounts and streamline follow-up processes.
- Analyzed account histories to identify patterns and recommend tailored repayment solutions.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
Education
Cosmetology - undefined
Daytona State College
Daytona Beach, FLHigh School - undefined
Luella High School
Locust Grove, GA01-2007
Skills
- Collections & Payment Negotiation
- Inbound/Outbound calls Educate customers Handling
- Account Resolution
- Customer Retention
- CRM System & Data Entry
- Multitasking & Time Management
- Remote Work Readiness
- Payment arrangement
- Collections processing
- Account management
- Debt negotiation
- Delinquent account management
- Billing procedures
Accomplishment
Recognized with Team Leader Award for outstanding leadership, performance, and ability to support team success in a high-volume healthcare environment
Timeline
Healthcare Advisor
Life Line Screening
04.2024 - 10.2024
Customer Service Representatives
Rentokil
02.2021 - 04.2023
Retention Specialist
ADT Security Services
02.2018 - 09.2022
Cosmetology - undefined
Daytona State College
High School - undefined
Luella High School