ALLISON PEARSON
New Braunfels,Texas
Summary
Experienced healthcare administrative professional with 4+ years supporting front-office operations. Skilled in payment collection, insurance verification, patient account support, and resolving billing questions while maintaining a compassionate patient experience.
Overview
6
6
years of professional experience
4025
4025
years of post-secondary education
Work History
Patient Care Coordinator/Medical Receptionist
Pediatric Associates
New Braunfels, Tx
12.2021 - Current
- Assisted patients in understanding insurance coverage, deductibles, and out-of-pocket costs, helping improve payment collection and reduce billing confusion.
- Managed front-office operations for a busy pediatric clinic, coordinating patient scheduling, insurance verification, and check-in/check-out processes while maintaining efficiency and accuracy.
- Built strong relationships with patients and families by providing empathetic communication, resolving concerns, and ensuring a welcoming and supportive environment.
Call Center Supervisor
Vital Life Wellness Center
03.2020 - 04.2021
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
Client Relations Coordinator
Vital Life Wellness Center
11.2019 - 03.2020
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Education
Medical Billing And Coding -
Kaplan College
San Antonio, TXHigh School Diploma -
International School of The Americas
San Antonio, TXSkills
- Payment Processing & Reconciliation
- Collections & Payment Negotiation
- Insurance Verification
- High-Volume Call Handling
- Bilingual Communication
Languages
- English
- Spanish
Timeline
Patient Care Coordinator/Medical Receptionist
Pediatric Associates
12.2021 - Current
Call Center Supervisor
Vital Life Wellness Center
03.2020 - 04.2021
Client Relations Coordinator
Vital Life Wellness Center
11.2019 - 03.2020
Medical Billing And Coding -
Kaplan College
High School Diploma -
International School of The Americas