Dante Corona
Las Vegas,NV
Summary
Reliable individual with expert team leadership, planning and organizational skills built during a successful career. Can smoothly and independently handle daily functions and operations as well as meet customer needs. Diligent trainer and mentor with exceptional management abilities. Results-driven professional focused on delivering exceptional support for customer needs, being a team player and successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Guest Experience Representative
Sphere
09.2023 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing tailored solutions.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Delivered exceptional customer service by anticipating guests'' needs and proactively offering assistance.
- Handled guest complaints professionally, resolving issues quickly to restore positive experiences.
Delivery Driver
Cozzini Bros
08.2023 - 12.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Assistant Manager
Rubios Coastal Grill
09.2021 - 08.2023
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Received new stock and input values into computer system
- Completed physical inventory counts each month
- Created employee schedules to align coverage with forecasted demands
- Supervised day-to-day operations to meet performance, quality and service expectations.
Shift Leader
Rubio's Fresh Mexican Grill
03.2020 - 09.2021
- Promoted customer loyalty by resolving escalated conflicts to complete satisfaction
- Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement
- Was in charge of opening and closing the store, as well as reconciling cash drawers and making bank deposits
- Organized inventory by unloading food supplies from distributor trucks
- Dealt with customer service issues as they arose
- Created and maintained a positive work environment to improve retention and productivity
- Provide excellent customer service and solicit feedback in order to improve store operations and provide a better customer experience.
Line Cook
Rubio's Fresh Mexican Grill
03.2019 - 03.2020
- Ensured that food handling, cleaning, and sanitation protocols were followed to ensure that staff and customers were safe.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Education
High School Diploma -
Arbor View High School
Las Vegas, NV06.2021
Skills
- Staff Training
- Cash Handling
- Issue Resolution
- Team Leadership
- Staff Supervision
- Complaint Resolution
- Shift Scheduling
- Guest Relations
- Complaint Handling
- Exceptional communication
- Data entry proficiency
Languages
Spanish
Native or Bilingual
Timeline
Guest Experience Representative
Sphere
09.2023 - Current
Delivery Driver
Cozzini Bros
08.2023 - 12.2023
Assistant Manager
Rubios Coastal Grill
09.2021 - 08.2023
Shift Leader
Rubio's Fresh Mexican Grill
03.2020 - 09.2021
Line Cook
Rubio's Fresh Mexican Grill
03.2019 - 03.2020
High School Diploma -
Arbor View High School
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