Alaya Barnett
Washington
Summary
Motivated service-oriented professional seeking to leverage hospitality expertise to advance into a growth-oriented role within the industry, contributing to elevated guest experiences and organizational success.
Overview
6
6
years of professional experience
Work History
Guest Experience Representative
Marriott Marquis
Washington
07.2022 - Current
- Delivered high-quality guest service by proactively addressing needs, resolving issues, and coordinating across departments to ensure seamless operations
- Managed reservations, events, and front desk operations with accuracy and efficiency
- Handled financial transactions and maintained compliance with company policies and accountability standards
- Resolved complex guest concerns with professionalism, sound judgment, and a focus on service excellence
- Organized records, logs, and filing systems to support operational efficiency and accuracy
- Oversaw front desk and lobby presentation, creating a clean, welcoming environment that aligned with brand standards
- Collaborated with cross-functional teams to improve hotel performance and guest satisfaction
- Led onboarding and training of new front desk associates, ensuring adherence to brand standards, operational procedures, and high-quality guest service expectations
Bakery Sales Associate
Knead Hospitality + Design
Washington
11.2021 - 07.2022
- Delivered high-quality beverage and dining service by efficiently preparing handcrafted drinks and presenting food in alignment with brand standards
- Built and maintained guest relationships to enhance customer satisfaction and encourage repeat business
- Coordinated with team members and maintained strong communication to ensure smooth daily operations in a fast-paced environment
- Managed cash and electronic transactions with accuracy, accountability, and adherence to company policies
- Maintained a clean, organized, and compliant workspace, upholding health, safety, and operational standards
- Demonstrated strong time management and adaptability while prioritizing tasks during high-volume service periods
- Monitored and replenished inventory to support front-of-house operations and ensure continuous service readiness
Starbucks Clerk
Safeway
Washington
08.2020 - 05.2021
- Processed customer transactions efficiently and accurately at checkout stations.
- Assisted customers with product inquiries and provided clear guidance throughout the store.
- Collaborated with team members to enhance overall customer service and store operations.
- Prepared and served high-quality coffee beverages in a fast-paced environment.
- Maintained cleanliness and organization of the coffee shop to meet health and safety standards.
Education
Associate of Science - Hospitality And Tourism Management
University of The District of Columbia
Washington, DC05-2027
Skills
- Guest Relations
- Conflict Resolution
- Staff Training/Onboarding
- Health, Safety, & Sanitation Compliance
- Cash Handling
- Computer Proficiency
- Public Speaking
- Marriott Monumental Host Award
Timeline
Guest Experience Representative
Marriott Marquis
07.2022 - Current
Bakery Sales Associate
Knead Hospitality + Design
11.2021 - 07.2022
Starbucks Clerk
Safeway
08.2020 - 05.2021
Associate of Science - Hospitality And Tourism Management
University of The District of Columbia