Dante Godinez
Thousand Oaks,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Works well with technology, always asking and learning to then put skills to use to help. Always willing to step up and learn various information, and to help not only the customers, but fellow co-workers as well.
Overview
3
3
years of professional experience
Work History
Pro Desk Associate
Home Depot
06.2021 - Current
- Answered phones and assisted callers with inquiries, went above and beyond to satisfy customers.
- Established relationships with guests to grow and retain client base.
- Completed cashier and point of sale operations.
- Maintained clean and organized front desk areas to uphold polished company image.
- Not only helped at the desk, but helped in other departments such as Customer Service, Building and Lumber, Paint, Order Fulfillment.
- Driving the vehicles to get pallets of product, Reach Truck for example.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Work with Outlook to answer questions, create quotes to then later process, check deliveries, contact vendors, etc.
- Trained new members and would always be a team player for those in need.
- Fast typing to input confidential information regarding the company, or customers.
- Monitored performance and provided feedback and guidance.
- Selling special order products to boost sales in store.
- Pushed for credit and would sign up a lot of customers, which boosted morale and teamwork in store.
- Would always learn new things, always asking questions, and writing down information in notebook to then put into use.
- Very versatile across the store and departments.
- Quick and efficient with all sales
Retail Store Associate
HomeGoods
11.2020 - 06.2021
- oGreeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped in the back by unpacking and placing product in correct area
- Worked in receiving product and off-loading the truck, worked on the compactor and helped getting rid of trash.
- Interested customers on signing up for credit, build customer relationships.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained tidy and organized store to comply with cleanliness standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
Thousand Oaks High School
Thousand Oaks, CA06.2021
Skills
- Credit and Cash Payments
- Team Oversight
- Time Management
- Problem-Solving Skills
- POS Systems
- Task prioritization
- Vendor relations
- Microsoft Office proficiency
- Training and Mentoring
- Conflict Management
- Customer service excellence
Sports
Love sports, played water polo and did wrestling for 2 seasons, and played football during my senior year. I love watching the NFL (Detroit Lions fan), along with college (UCLA fan). Brings people together, helps in showing leadership skills, and all around, is a fun hobby that I enjoy outside of work.
Music
Enjoy listening to music on my own time, I listen to a variety of music, all genres. All around, can help me focus when needed, but is also a great stress reliever and just like sports, can bring people together.
Timeline
Pro Desk Associate
Home Depot
06.2021 - Current
Retail Store Associate
HomeGoods
11.2020 - 06.2021
High School Diploma -
Thousand Oaks High School