D'Ante Linear
South Holland,IL
Summary
Proven retention specialist with expertise in customer feedback analysis, upselling, and performance evaluation. Committed to enhancing customer satisfaction and driving loyalty.
Overview
2026
2026
years of professional experience
Work History
Retention Specialist
Xfinity Comcast
Tinley Park, IL
09.2015 - 09.2025
- Resolved customer inquiries efficiently, enhancing retention rates and satisfaction levels.
- Meet daily sales goals by selling Xfinity mobile and other Xfinity products.
- Trained and mentored junior specialists on best practices for customer engagement and retention strategies.
Assistant Manager
TCF National Bank
La Grange, IL
2013 - 09.2016
- Developed staff training programs to enhance product knowledge and customer engagement skills.
- Streamlined operational processes, improving efficiency in transaction handling and account management.
- Executed compliance protocols to ensure regulatory adherence and risk management.
- Assisted in managing daily branch operations and customer service activities.
- Led team meetings to foster communication, share best practices, and address challenges effectively.
- Analyzed customer feedback to identify areas for service enhancement and operational improvements.
Education
Associate of Science - General Studies
Moraine Valley Community College
Palos Hills, ILSkills
- Retention marketing
- Upselling and cross selling
- Customer feedback analysis
- Performance evaluation
- Documentation skills
- Persuasion techniques
Timeline
Retention Specialist
Xfinity Comcast
09.2015 - 09.2025
Assistant Manager
TCF National Bank
2013 - 09.2016
Associate of Science - General Studies
Moraine Valley Community College