Kyle Champ
Landisville,United States
Summary
Highly driven and enthusiastic, I'm an individual with a relentless passion for success. I'm actively pursuing a challenging career with a forward-thinking organization. Armed with a degree in International Business and Marketing, I possess exceptional interpersonal savvy and a remarkable aptitude for effective communication. My confident approach and unwavering determination contribute to my versatility and professional attitude. Competent Retention Specialist with proven track record of enhancing customer loyalty and satisfaction. Successfully developed and implemented retention strategies that reduced churn rates. Demonstrated ability to build strong client relationships and resolve conflicts effectively.
Overview
8
8
years of professional experience
Work History
Retention Specialist
TruGreen Lawn Care
06.2023 - 07.2024
- Company Overview: Results-driven Customer Retention Specialist at TruGreen, a leading lawn care services provider
- Proven track record with a 20% decrease in customer turnover
- Implemented personalized communication strategies, elevating customer satisfaction scores by 15%
- Collaborated cross-functionally to enhance services based on feedback, achieving a 10% improvement
- Introduced a successful loyalty program, resulting in a 25% increase in customer retention within the first year
- Results-driven Customer Retention Specialist at TruGreen, a leading lawn care services provider
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
Authenticator/Retail Sales Associate
Hershey Entertainment and Resorts
12.2022 - Current
- Specialized in the authentication and sales of game-used equipment and sports memorabilia
- Expertly authenticate game-used equipment
- Represent the prestigious Hershey Bears Hockey Club, responsible for ensuring the integrity and authenticity of all items in the collection
- Engage with a diverse customer base, including dealers seeking bulk purchases and passionate fans
- Utilize excellent communication and negotiation skills to build relationships, provide personalized recommendations, and secure successful sales transactions
Support Staff/Membership Sales
Planet Fitness
08.2021 - 07.2022
- Offer exceptional customer service to members, prospective members, and guests
- Handled all front desk requirements, including efficiently answering phone calls and promptly assisting inquiries
- Informed customers about billing procedures
- Provided payment options setup assistance, ensuring a seamless and convenient experience
- Committed to delivering top-notch service, fostering customer satisfaction and retention
Assistant Men's Basketball Coach
Lock Haven University
08.2016 - 05.2020
- Basketball coach leading a Division II collegiate team
- Refine and plan practice layouts
- Facilitate player development
- Conduct film analysis
- Execute strategic player recruiting initiatives
Education
International Business and Marketing -
Lock Haven University of PA
Lock Haven, PA05.2020
Diploma -
Berwick Area High School
Berwick, PA06.2016
Skills
- Retention marketing
- Documentation skills
- Persuasion techniques
- Cross-functional communication
- team building
- Data review
- Offer development
- Personnel conflict management
- Retention program development
- Recruitment
- Cost reductions
References
- Jackson Martin, Planet Fitness Manager, Planet Fitness, WillowStreet@planetfitness.com, 7174680937
- Doug Spatafore, Senior Director of Athletic Communication and Marketing, Lock Haven University, Dspatafor@lockhaven.edu, 5704842350
- Joesph Davis, Division Director, Bayada Home Health Care, jdavis@Bayada.com, 4848801480
Timeline
Retention Specialist
TruGreen Lawn Care
06.2023 - 07.2024
Authenticator/Retail Sales Associate
Hershey Entertainment and Resorts
12.2022 - Current
Support Staff/Membership Sales
Planet Fitness
08.2021 - 07.2022
Assistant Men's Basketball Coach
Lock Haven University
08.2016 - 05.2020
International Business and Marketing -
Lock Haven University of PA
Diploma -
Berwick Area High School
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