Competent Retention Specialist with a proven track record in customer feedback analysis and retention marketing. Expert in resolving escalated complaints and enhancing customer loyalty through outstanding interpersonal skills. Successfully negotiated contract renewals, ensuring sustained business partnerships and satisfaction. Known for reliability and effective communication in high-pressure environments.
Hi, I’m
Eliza Pryor
Saint Louis,MO
Summary
Overview
8
years of professional experience
Work History
CarShield
Retention Specialist
08.2019 - 01.2025
Job overview
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Weed Man Lawn Care
Door-to-Door Sales Representative
05.2019 - 08.2019
Job overview
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
- Exceeded monthly sales quotas by employing persuasive communication techniques and product knowledge expertise.
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
Loves Travel Stop
Team Member
04.2018 - 05.2019
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Nephew’s Grille LLC
Cook
09.2017 - 03.2018
Job overview
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Six Flags Saint Louis
Culinary Supervisor
09.2016 - 08.2017
Job overview
- Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
- Increased food quality by maintaining strict adherence to sanitation, health, and safety guidelines at all times.
- Handled customer complaints professionally, resolving issues swiftly to maintain positive guest experiences despite setbacks.
- Effectively trained new hires on kitchen procedures, equipment usage, and safety protocols, ensuring they were well-prepared for success within the team.
- Conducted pre-shift meetings to communicate daily goals and ensure smooth shift transitions between teams for continuous productivity.
SUBWAY®Restaurants
Assistant Manager
09.2016 - 04.2018
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Hickey CollegeSt Louis, MO
Associate of Arts from Culinary Arts
09-2017
University Overview
Skills
- Customer feedback analysis
- Upselling and cross selling
- Retention marketing
- Persuasion techniques
- Customer retention strategies
- Remote conferencing and communication
- Telephone manner
- Customer service experience
- Outstanding interpersonal skills
- Time management
- Attention to detail
- Multitasking
- Reliability
Timeline
Retention Specialist
CarShield
08.2019 - 01.2025
Door-to-Door Sales Representative
Weed Man Lawn Care
05.2019 - 08.2019
Team Member
Loves Travel Stop
04.2018 - 05.2019
Cook
Nephew’s Grille LLC
09.2017 - 03.2018
Culinary Supervisor
Six Flags Saint Louis
09.2016 - 08.2017
Assistant Manager
SUBWAY®Restaurants
09.2016 - 04.2018
Hickey College
Associate of Arts from Culinary Arts
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