Dante Quenga
Memphis,Tennessee
Summary
Experienced retail professional with a 21-year track record in the industry. Recognized as a dedicated team player with a positive and outgoing demeanor, effortlessly establishing rapport with clients, teams, and local authorities. Consistently contributed to business growth while prioritizing customer satisfaction and preventing shortage. Committed to ensuring company success by leveraging knowledge and skills to make a valuable impact.
Overview
15
15
years of professional experience
Work History
Micro- Market Services Experience Manager
Best Buy
Memphis
07.2019 - Current
- I oversee Geek Squad services and operations across five locations
- Collaborated with cross-functional teams to optimize service offerings and drive business growth.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
Customer Experience Manager
Best Buy
Memphis
10.2015 - 07.2019
- Assumed the leadership duties of an entire store to ensure employees are deployed efficiently and deliver a great customer experience
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Implemented data-driven strategies to identify areas needing improvement in the customer journey.
- Fostered culture of continuous improvement, encouraging team members to propose innovative solutions to enhance customer experience.
- Elevated customer satisfaction scores by implementing customer feedback loop that addressed concerns promptly.
Retail Sales Manager
Best Buy
Memphis
09.2009 - 04.2015
- Enabled and empowered employees to drive world-class customer experiences
- Drove employee experience strategy to drive seamless customer experiences
- Analyzed performance indicators against business strategies and led my team to facilitate growth or improve results
- Led efforts to maximize results or provide course correction as needed.
Education
Computer Engineering -
Christian Brothers University
Memphis, TN05.2001
High school or equivalent - General Studies
George Washington Carver High School
Memphis, TN05.1999
Skills
- Retail Leadership
- Retail Theft Collaborative
- Building relationship with local authorities
- Business Analysis
- Action Planning
- Operational improvement
Timeline
Micro- Market Services Experience Manager
Best Buy
07.2019 - Current
Customer Experience Manager
Best Buy
10.2015 - 07.2019
Retail Sales Manager
Best Buy
09.2009 - 04.2015
High school or equivalent - General Studies
George Washington Carver High School
Computer Engineering -
Christian Brothers University