Dante Rouco
Miami,FL
Summary
Front Office Agent dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Involved in day-to-day operations of location, opening and closing the center.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Lakes Postal Office
Miami, FL
07.2023 - Current
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assembled boxes, containers and other packaging materials according to specifications.
- Processed payments accurately and efficiently.
- Sorted incoming mail for distribution to staff, departments and external customers.
Warehouse Associate
MIA Instillation
Miami, FL
07.2022 - 01.2023
- Unloaded incoming shipments and placed items onto designated pallets or shelves.
- Followed all safety regulations when handling heavy materials.
- Utilized material handling equipment including forklifts, hand trucks, and pallet jacks.
- Loaded outgoing freight onto trailers in accordance with company guidelines.
Education
Associate of Arts - Finance
Miami Dade College
Miami, FL08-2025
High School Diploma -
Archbishop Edward A. McCarthy
Davie, FL05-2023
Skills
- Customer Service
- Front Desk Management
- Highly Organized
- Critical Thinker
- Computer application knowledge
- Strong interpersonal skills
- Effective communicative skills
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Front Desk Agent
Lakes Postal Office
07.2023 - Current
Warehouse Associate
MIA Instillation
07.2022 - 01.2023
Associate of Arts - Finance
Miami Dade College
High School Diploma -
Archbishop Edward A. McCarthy