D'Anthony Hervey
Saltillo,MS
Summary
Dynamic Trainer at Fed Ex Ground with a proven track record in new hire development and impactful public speaking. Expert in planning and coordination, I fostered collaboration and significantly enhanced employee productivity through tailored mentoring and innovative training programs. Adept at creative problem solving, I consistently delivered engaging presentations that improved learning outcomes.
Overview
8
8
years of professional experience
Work History
Trainer
Fed Ex Ground
Tupelo, MS
08.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Facilitated team-building exercises to foster collaboration between department members.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
Sales Associate
Cracker Barrell
Tupelo, MS
12.2016 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Associate General Studies - Art
Itawamba Community College
Fulton, MS05.2019
High School Diploma - General Education
Shannon High School
Shannon, MS05.2015
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
Timeline
Trainer
Fed Ex Ground
08.2021 - Current
Sales Associate
Cracker Barrell
12.2016 - 09.2023
Associate General Studies - Art
Itawamba Community College
High School Diploma - General Education
Shannon High School