Danton Malone
Wichita,KS
Summary
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
7
7
years of professional experience
Work History
Contact Center Banker
Fidelity Bank
Wichita, KS
07.2023 - Current
- Developed strategies to increase customer satisfaction and loyalty through excellent service delivery.
- Coordinated with other departments regarding customer requests or disputes resolution.
- Assisted with onboarding new employees by training them on banking procedures.
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Verified customer identity using government-issued identification documents.
Kitchen Manager/Closing Manger
Ziggys Pizza
Wichita, KS
05.2021 - 05.2023
- Trained employees on cooking techniques, safety standards and performance strategies.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Warehouse Assistant
Premier Food Services
Wichita, KS
05.2019 - 05.2021
- Lifted materials of varied weights on regular basis.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
- Organized incoming inventory to fit with optimal storage plans and maintain retrieval efficiency.
- Updated inventory and production information using warehouse management systems and scanner guns.
Online Grocery Pickup Clerk
Dillons
Wichita, KS
06.2019 - 09.2019
- Completed pickup and shopping orders for customers within local area.
- Greeted customers and answered product or service questions.
- Satisfied customers with quick, accurate service under tight deadlines.
Kitchen Manager
Jimmy John's Sandwiches
Wichita, KS
06.2017 - 04.2019
- Trained employees on cooking techniques, safety standards and performance strategies.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Maintained budgeted food costs using tools within inventory management system.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
BBA - Business Administration And Management
Wichita State University
Wichita, KS05.2023
Skills
- Multitasking and Organization
- Staff Supervision
- Customer Service
- Delegating Assignments and Tasks
- Money Handling
- Training and Onboarding
- Kitchen Management
Timeline
Contact Center Banker
Fidelity Bank
07.2023 - Current
Kitchen Manager/Closing Manger
Ziggys Pizza
05.2021 - 05.2023
Online Grocery Pickup Clerk
Dillons
06.2019 - 09.2019
Warehouse Assistant
Premier Food Services
05.2019 - 05.2021
Kitchen Manager
Jimmy John's Sandwiches
06.2017 - 04.2019
BBA - Business Administration And Management
Wichita State University