Danya Estrada
Albuquerque,NM
Summary
Highly-motivated employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Well-organized with outstanding interpersonal, communication, and social skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mental Health Technician
UNM Hospital
Albuquerque, NM
10.2023 - Current
- Collaborated with client and clinician to develop and support goals and clinical treatment plan.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors, and nurses to coordinate quality care for each client.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills, and social interaction among patients.
- Developed positive relationships with patients while maintaining professional boundaries.
- Documented observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
Secretary
Five Star Auto Sales Inc.
Albuquerque, NM
01.2021 - Current
- Coordinated communications, taking calls, responding to emails, and interfacing with clients.
- Sent and distributed mail and parcels.
- Assisted with accounts' receivable and payable functions.
- Answered telephone calls to give information to callers, take messages, or transfer calls to appropriate individuals.
- Greeted visitors and directed to appropriate location or person.
- Created and updated spreadsheets to track and report data.
Wine Club Manager
Casa Rondeña Winery
Albuquerque, NM
03.2023 - 10.2023
- Collaborated with other departments to coordinate strategic marketing activities.
- Coordinated marketing events for showcasing product and service offerings.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Updated and recorded customer or client information to maintain accounts.
- Prepared correspondence, reports, and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Behavior Technician
Autism Learning Collaborative
Albuquerque, NM
10.2022 - 03.2023
- Assisted with building life and social skills useful for everyday activities and interactions.
- Planned and implemented individualized interventions as part of behavior treatment plans.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Participated in continuing education and in-service training to advance skills.
Beauty Advisor
Sephora Inside JCPenney
Albuquerque, NM
11.2019 - 06.2021
- Built and deepened positive customer relationships with high-quality service and focused on gaining loyalty.
- Fostered clean and sanitary work environment to protect customers/staff from infection.
- Capitalized on upselling opportunities for additional products and services to increase sales.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Assisted customers in feeling relaxed and comfortable.
- Developed connections to offer guests best-in-class experience with skincare, makeup, and fragrance.
Brand Representative
Hollister Co.
Albuquerque, NM
11.2017 - 01.2021
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
- Trained newly employed brand representatives.
- Promoted positive company image through superior customer service experiences.
- Maintained consistent visual merchandising standards to highlight product features, attract customers, and boost sales.
- Increased client profits by establishing strong brand representation through face-to-face marketing.
- Connected closely with colleagues and collaborated successfully to achieve group goals.
Medical Assistant
Simply Salud
Albuquerque, NM
09.2018 - 01.2020
- Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
- Trained newly employed medical assistants.
- Located veins suitable for puncture to draw blood using sterilized needles, vials, and other equipment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Documented in-depth notes during patient visits.
Education
Bachelor of Arts - Psychology
University of New Mexico
Albuquerque, NM05.2022
Bachelor of Arts - Spanish
University of New Mexico
Albuquerque, NM05.2022
Skills
- Bilingual in Spanish and English
- Leadership
- Verbal and Written Communication
- Analytical Thinking
- Adaptability
- Collaboration
- Strong Organizational Skills
- Excellent Customer Service Skills
Accomplishments
- Completed over 150 hours of community service with different organizations, such as the Roadrunner food bank, Joy Junction, Watermelon Mountain Ranch, UNM campus clean up, Tree New Mexico, and local awareness walks throughout Albuquerque, NM.
- Co-authorship of "Neuropsychological and Electrophysiological Consequences of Bullying in Children" poster presented at UNM's Brain and Behavioral Health Annual Research Day.
- Trained 2 undergraduate students on laboratory techniques and research fundamentals.
- Assisted in coordinating clinical research project with over 16 participants.
Certification
- BLS Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Mental Health Technician
UNM Hospital
10.2023 - Current
Wine Club Manager
Casa Rondeña Winery
03.2023 - 10.2023
Behavior Technician
Autism Learning Collaborative
10.2022 - 03.2023
Secretary
Five Star Auto Sales Inc.
01.2021 - Current
Beauty Advisor
Sephora Inside JCPenney
11.2019 - 06.2021
Medical Assistant
Simply Salud
09.2018 - 01.2020
Brand Representative
Hollister Co.
11.2017 - 01.2021
Bachelor of Arts - Psychology
University of New Mexico
Bachelor of Arts - Spanish
University of New Mexico