Danya Lloyd-Santiago
Bartlett,IL
Summary
I come from a background of the service industry, the legal industry, 4+ years of customer service, and logistics/operations. My job experience has provided insight on current needs of products and services of consumers, current difficulties companies face with the current economy, and organization and poise under pressure. I am very good with leadership and taking initiative with large groups of people. I was chosen to participate in my high school's gym leadership program at Palatine high school and learned the people skills needed to take control of situations while maintaining a good relationship with others.
I work well under pressure and have a competitive personality which pushes me to go above and beyond what I believe is possible. I have received and been offered promotions in every job I have worked, as my employers have acknowledged my hard work and ability to take initiative as a trainer and leader. I am extremely organized and skilled with planning and managing my time and following regimes. I am a quick learner and would consider myself very great with customer service and I love to be critiqued to improve on whatever I can with a proven track record in driving revenue growth and building strong client relationships, valued for collaboration, adaptability, and consistently achieving targets in dynamic environments.
Overview
7
7
years of professional experience
Work History
Sales Executive
Armstrong Transport Group
10.2022 - Current
- Exceeded all sales goals consistently throughout the year - maintaining an average monthly Net Profit of $31,000 and 2-3 New Buying Accounts per month as well as $300,000 + of Revenue for the year of 2024.
- Adhered to mandatory sales activities of 50 Outbound Cold calling and inbound customer service calls daily.
- Set up cold and warm outside sales/in person customer meetings 3 times a week
- Managed accounts with a Cradle to Grave model, handling customers from prospect to final delivery.
- Conducted market research to identify emerging trends and opportunities within the logistics industry.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, addressing unique logistical challenges across various industries.
- Analyzed competitor offerings to ensure our services remained competitive in the market.
- Utilized CRM software to track client interactions, maintain up-to-date information, and support effective follow-up strategies for maximum results.
- Collaborated closely with legal teams to ensure compliance with industry regulations, reducing the risk of penalties or disruptions in service.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Developed strong relationships with carriers, leading to improved delivery times and reduced costs for clients.
- Developed targeted marketing campaigns aimed at increasing brand awareness among potential clients within specific industries or regions.
- Implemented data analysis tools to identify trends and optimize sales strategies, resulting in increased revenue.
- Negotiated favorable contracts with carriers and vendors, securing better rates for clients.
- Set and achieved company defined sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Server and Trainer
Emmett's Brewing Company
01.2021 - 12.2022
- I have become very capable of multitasking as well as calmly handling stressful situations
- I create meaningful relationships with clients and have earned regulars that specifically request my service
- I have become very comfortable and confident speaking to people of all ages and backgrounds
- I have earned the responsibility of training new hires and had the opportunity to use my skills in leadership to foster a healthy and comfortable working environment
- I have learned to maintain composure and stay energetic while working long hours
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Crew Member
Jamba Juice
06.2018 - 12.2021
- During my college years, I was grateful to have a flexible and high energy job to keep me busy
- I was promoted to shift lead within a year of working at Jamba which gave me an opportunity to lead my coworkers and handle any problems that occurred during my shift
- I worked through the Covid chaos as an 'essential worker' and faced all the challenges that came with working in the food industry during a pandemic
- I developed great relationships with regular customers as well as my managers and coworkers and lived for the stressful environment that kept me on my toes
- I worked closely with food and have learned a great amount about food safety, as well as learning how to clean properly and work machinery
- I took on a leadership role while keeping a close and positive relationship with my coworkers to ensure that we are doing the best job possible to keep the store running well
- Learned how to work in a chaotic and stressful environment
- Kept the store clean as to maintain food safety requirements
- I learned how to build close relationships with customers and work quickly and diligently to provide a great product and experience
- I strive in a fast paced environment and work very well under pressure
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Paralegal
Law Office of Konstantinos Markakos
01.2020 - 01.2021
- One of my most proud moments of my life was the opportunity I had to work under a successful lawyer
- I followed the daily activities of a licensed attorney and helped with filing, inputting timesheets, creating excel documents, summarizing police reports, and handling real estate law
- Regularly contacted clients through email
- Attended court and client meetings
- I became well versed in current technology
- Became proficient in Microsoft Word, Teams, and Excel
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Streamlined workflow by implementing new document management system, reducing time spent on file retrieval.
Sales associate
American Eagle
06.2018 - 08.2018
- In my time working as a sales associate at American Eagle, I was given countless opportunities to become very skilled in creating positive relationships with my coworkers as well as the customers that came into the store
- Learning the ins and outs of popular trends was critical to being able to push sales and bring in and retain customers
- Working in a high volume, sometimes stressful environment taught me the importance of remaining calm and composed and not letting any emotions take control of my behavior to customers
- I was grateful for the lessons I learned through my retail experience and how they positively impacted my future career choices
- I have learned how to take the people skills I have learned in my part time job and apply them into my everyday life
- I was able to sell our store's merchandise as well as credit cards
- I was able to bring in repeat customers
- I have been exposed to individuals attempting credit card fraud, returning stolen items, and cases of shoplifting and how to handle legal issues
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Criminal Justice -
Loyola University
Chicago, IL12.2021
Skills
- Customer service
- Organization
- Poise under pressure
- Planning
- Time management
- Training
- Sales expertise
- Cold calling
- Data analysis
- Closing techniques
- Client development
- Goals and performance
- Lead generation
- Upselling strategies
- Systems and software expertise
- Schedule coordination
- Business networking
- Client acquisition
- Contract negotiations
- Project management
- Account servicing
- Competitor analysis
- Trend analysis
Awards and volunteer experience
- MVP of varsity cross country team. Received all-state, all-conference, all-sectional, all-regional awards, Named IHSA's most improved runner of the year in 2016
- Personally strive to volunteer at Feed My Starving Children, 3 times a week.
- Tutored for GirlForward, Provided resources for young refugee women during my Senior Year of college.
- Graduated Cum Laude from Loyola University with a bachelors in Criminal Justice/Corrections.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridRemoteImportant To Me
Work-life balanceCompany CultureCareer advancementFlexible work hoursWork from home optionPaid time offTeam Building / Company RetreatsTimeline
Sales Executive
Armstrong Transport Group
10.2022 - Current
Server and Trainer
Emmett's Brewing Company
01.2021 - 12.2022
Paralegal
Law Office of Konstantinos Markakos
01.2020 - 01.2021
Crew Member
Jamba Juice
06.2018 - 12.2021
Sales associate
American Eagle
06.2018 - 08.2018
Criminal Justice -
Loyola University
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