Danya Miranda
Customer Service Representative/ Data Entry
Sarasota,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work History
Customer Service Representative
Action Upholstery Supply
Sarasota, FL
08.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
IBEX Global
Managua, Managua
01.2020 - 07.2021
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
English Interpreter
LandTerra
Managua, Managua
12.2020 - 01.2021
- Interpreted conversations between foreign language-speaking clients and others.
- Facilitated and supported participation and social communication.
- Maintained message content, tone, and emotion as closely as possible.
- Stayed current on new expressions and cultural changes impacting language translation.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
Customer Service Representative
Concentrix
Managua, Managua
10.2018 - 11.2020
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Highschool Degree -
Instituto Rigoberto Cruz Arguello
La Libertad, Chontales 09.2012 - 09.2016
Bachelor Of Arts - Graphic Design
Universidad Politecnica De Nicaragua
Managua, Nicaragua 09.2017 - Current
Skills
Account management
undefinedTimeline
Customer Service Representative
Action Upholstery Supply
08.2021 - Current
English Interpreter
LandTerra
12.2020 - 01.2021
Customer Service Representative
IBEX Global
01.2020 - 07.2021
Customer Service Representative
Concentrix
10.2018 - 11.2020
Bachelor Of Arts - Graphic Design
Universidad Politecnica De Nicaragua
09.2017 - Current
Highschool Degree -
Instituto Rigoberto Cruz Arguello
09.2012 - 09.2016
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