Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danyel Gadison

Houston

Summary

Experienced in assisting customers with inquiries related to products and services through various communication channels, including phone, email, and chat. Demonstrated ability to resolve customer complaints efficiently while maintaining accurate records of interactions and processing customer accounts. Engaged in administrative tasks such as data entry and report preparation, contributing to streamlined operations. Regular participation in team meetings ensured up-to-date knowledge of product offerings and policy changes.

Overview

17
17
years of professional experience

Work History

Remote Customer Service Agent

Iqor Holdings
Houston
06.2022 - Current
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.
  • Resolved customer complaints quickly and efficiently.
  • Provided product information to customers in a timely manner.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Advised customers on purchasing decisions based on their individual needs.

Customer Service Mychart Agent

Nuance Communications
Columbus
04.2011 - 06.2022
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.
  • Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
  • Utilized computer systems for tracking, information gathering and and or troubleshooting.
  • Attended team meetings regularly to discuss updates on products, services and policies changes.

Bakery Clerk

Kroger
Gahanna
05.2008 - 04.2011
  • 40 Hours per week
  • Greeted customers, answered questions, and provided product knowledge.
  • Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items
  • Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes

Education

High School Diploma -

Cleveland Christian Academy
Cleveland, OH
10-2009

Skills

  • Customer service
  • Complaint resolution
  • Product knowledge
  • Data entry
  • Time management
  • Effective communication
  • Problem solving

Timeline

Remote Customer Service Agent

Iqor Holdings
06.2022 - Current

Customer Service Mychart Agent

Nuance Communications
04.2011 - 06.2022

Bakery Clerk

Kroger
05.2008 - 04.2011

High School Diploma -

Cleveland Christian Academy
Danyel Gadison