Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Open To Work

Danyel Melvin

Chesterfield,VA

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

General ManagerRegistrarAdministratorCustomer Care ManagerAccount Manager

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Richmond, VAVirginia Beach, VAMcLean, VAWashington, DCWilliamsburg, VA
Open to relocation: No

Salary Range

$75000/yr - $200000/yr

Important To Me

Work-life balanceHealthcare benefitsWork from home optionPaid time offCompany Culture

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

28
28
years of professional experience

Work History

General Manager

SpringHill Suites by Marriott
Henrico, VA
11.2015 - Current
  • Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, sales and marketing, and maintenance
  • Managed the annual budgeting process for the hotel, ensuring financial goals were met or exceeded
  • Developed and implemented customer loyalty programs to enhance guest retention and increase repeat business
  • Led the renovation project for the hotel rooms, successfully completing it within budget and ahead of schedule
  • Conducted regular competitor analysis to identify market trends and adjust marketing strategies accordingly
  • Ensured compliance with health codes, safety regulations, licensing requirements, and other legal obligations
  • Managed the recruitment process for key positions within the hotel, ensuring a qualified workforce was maintained at all times
  • Developed and implemented customer loyalty programs to enhance guest retention and increase repeat business

General Manager/Director of Sales

Wingate by Wyndham
Richmond, VA
01.2011 - 01.2015
  • Oversee daily operations of the hotel (room rentals, inventory, meeting space, food & beverage, sales, customers, staffing)
  • Responsible for internal & external communications (oral & written)
  • Conducted Monthly Staff Meetings and Facilitated Customer Service Training
  • Developed & Managed Annual Budget ($2M). Monitored Financial Performance. Performed Revenue Management (Forecasting and Yield Management)
  • Oversight of accounts receivables/payables, process invoices, payments, and deposits. Daily filing and maintaining of historical data
  • Focused on Customer Care and Associate Relations.
  • Developed Internal Measurable Processes. Increased Productivity & Efficiency.
  • Negotiate, arrange, manage meeting space rentals, group room blocks. Prepared contractual agreements.
  • Developed and implemented Sales & Marketing Plan
  • Created strong leadership workforce (interviewed, hired, trained, mentored)
  • Administered company policies, procedures, and initiatives. Ensure compliance of rules and regulations
  • Developed and implemented new products to add value to customer experience
  • Established local partnerships (chamber of commerce, corporations, organizations, and community)

Assistant General Manager/Director of Sales

Wingate by Wyndham
Richmond, VA
01.2009 - 01.2011
  • Produce & Renew Corporate Accounts. Negotiate Corporate rates. Developed Client Database System.
  • Developed Client Database. Tracked performance.
  • Maximize meeting space revenue. Prepare written proposals and contracts
  • Responsible for generating revenue through all profit centers (rooms, meeting space, food & beverage)
  • Initiated, coordinated, and supervised planning of meetings, special events, and group blocks
  • Conduct outside sales calls to identify new business. Performed telemarketing to prospects.
  • Arranged and conducted onsite property tours. Arranged Group Blocks (weddings, sports, corporate meetings, etc.)
  • Hosted and attended networking events for face-to-face contact and to promote brand awareness

Customer Care Representative

Anthem - WellPoint
Richmond, VA
01.2008 - 01.2009
  • I worked independently in Call Center. Answer incoming calls from customers promptly with proper etiquette.
  • Direct providers, group administrators, and brokers to areas to handle membership, pre-auth certification, claims, and eligibility.
  • Perform research and analysis on customer claims. Communicate regularly with other areas to ensure claims are handled thoroughly and efficiently.
  • Knowledge of CPT, HCPC, DME, and Medical Terminology.
  • Educate customers on products, resources, benefit status, policies, procedures, and our network.
  • Input member statements. Route data to proper areas handling file updates.
  • Perform administrative services and coverage verification with other carriers
  • Provide customer support. Identify and facilitate problem resolution. Conduct daily follow-up.

Director of Customer Experience and Villa Care (Facilities)

Marriott Manor Club Resort
Williamsburg, VA
01.2003 - 01.2008
  • Responsible for the overall production and direction of Front Desk, Ancillary Businesses, Recreation and Housekeeping departments.
  • Responsible for forecasting, scheduling, inventory, ordering of supplies, and accounts payable.
  • Responsible for the overall development, training, and mentoring of a highly diverse workforce ensuring a safe work environment for the departments.
  • Responsible for the overall cleanliness of resort, villas, and public areas (200 two-bedroom units)
  • Developed and implemented measurable processes. Increased productivity. Gained quality control. Reduced cost.
  • Established and maintained budget for all areas of responsibility.
  • Managed customer relations. Monitored customer database for tracking and reporting purposes. Assisted department heads with problem solving ensuring prompt response and follow-up.
  • Developed marketing programs to generate revenue and make profit. Created and launched new products. Increased sales and exceeded budget of 312K
  • Created and implemented quality on-site activities to enhance guest vacation through focus of seasonality and customer geographic.
  • Worked close with general manager to develop a mutually beneficial relationship with all aspects of the Board of Directors and Condominium Owner's Association.

Front Office Manager

Marriott's Manor Club Resort
Williamsburg, VA
01.1998 - 01.2003
  • Developed a front office department strategic plan to fit property's business needs.
  • Responsible for accounts payable, reconciliation of invoices, scheduling, weekly forecast, hiring, and training of new hires
  • Oversight of villa inventory control including forecasting and coordination of rental marketing efforts.
  • Managed the day-to-day operations of the Front Desk and Recreation Department. Assigned cash drawers to associates. Conducted daily shift closings, over/short reports, random bank audits, and performance management.
  • Developed and implemented front office and recreational programs to enhance the experience and provide leisure enjoyment for the guests.
  • Facilitated on-site Hospitality Training Programs ensuring excellent customer service and telephone etiquette.
  • Assisted with the implementation of site's business plan addressing customers, associates, and profits.
  • Managed operating and capital expenditures budget.

Education

High School Diploma -

Lafayette High School
Williamsburg, VA

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Timeline

General Manager

SpringHill Suites by Marriott
11.2015 - Current

General Manager/Director of Sales

Wingate by Wyndham
01.2011 - 01.2015

Assistant General Manager/Director of Sales

Wingate by Wyndham
01.2009 - 01.2011

Customer Care Representative

Anthem - WellPoint
01.2008 - 01.2009

Director of Customer Experience and Villa Care (Facilities)

Marriott Manor Club Resort
01.2003 - 01.2008

Front Office Manager

Marriott's Manor Club Resort
01.1998 - 01.2003

High School Diploma -

Lafayette High School

Similar Profiles

CREATE PROFILE
Danyel Melvin