Danyell Henderson
San Francisco,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Lids Hat World
Livermore, CA
12.2023 - 05.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Shift Supervisor
Round Table Pizza, Inc
San Rafael, CA
02.2024 - 04.2024
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.
- Coached new workers on store policies, pizza making, and dough preparation.
Sales Protection Specialist
Ross Dress For Less
San Carlos, CA
01.2024 - 03.2024
- Reduced incidences of theft by implementing effective access control measures.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Monitored alarm systems closely, responding rapidly to any triggered alerts with a calm demeanor and effective problem-solving skills to assess the situation accurately.
- Streamlined communication between team members by utilizing efficient reporting methods that facilitated prompt action when necessary.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
Package Handler
On Trac
Fremont
11.2022 - 12.2023
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Collaborated with cross-functional teams to address supply chain issues, improving overall operations.
- Developed strong relationships with vendors to facilitate timely deliveries and resolve any discrepancies or issues.
- Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.
- Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
Customer Service Representative
7 11
Livermore, CA
01.2023 - 01.2023
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Behavior Therapist
Maxim Healthcare Services, Inc
San Francisco, CA
07.2021 - 11.2021
- Established trusting relationships with clients, providing a foundation for successful behavioral change.
- Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.
- Advanced motor skill development through structured play activities designed to improve coordination and balance.
- Maintained detailed documentation of client progress, ensuring accurate reporting to supervisors and insurance providers.
- Strengthened communication abilities among clients through targeted speech therapy exercises and activities.
- Determined if non-progressing clients should continue to be counseled or referred to other specialists.
Taco Bell
Customer Service Represenative
Daly City, CA
03.2016 - 11.2019
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service Representative
Domino's Pizza
Palo Alto, CA
03.2017 - 03.2018
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Answered constant flow of customer calls with minimal wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
High School Diploma
Hilltop High School
San Francisco 05.2019
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Retail Operations
- Sales Strategies
- Compliance understanding
- Strategic Planning
- Sales Growth
- Sales Reporting
Accomplishments
CPR CERTIFIED
BLS ID#67FC8378
Timeline
Shift Supervisor
Round Table Pizza, Inc
02.2024 - 04.2024
Sales Protection Specialist
Ross Dress For Less
01.2024 - 03.2024
Assistant Manager
Lids Hat World
12.2023 - 05.2024
Customer Service Representative
7 11
01.2023 - 01.2023
Package Handler
On Trac
11.2022 - 12.2023
Behavior Therapist
Maxim Healthcare Services, Inc
07.2021 - 11.2021
Customer Service Representative
Domino's Pizza
03.2017 - 03.2018
Taco Bell
Customer Service Represenative
03.2016 - 11.2019
High School Diploma
Hilltop High School