Danyell Hunt
Oklahoma City,OK
Summary
Dynamic individual with hands-on experience in case management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
13
13
years of professional experience
Work History
Child Support Specialist IV
Department of Human Services
Tulsa
06.2019 - Current
- Supervise and lead a team of caseworkers, assigning caseloads and monitoring performance to meet program goals.
- Fully certified child support specialist; ensure compliance with state statutes and agency policies.
- Conduct new-hire onboarding and recurring training sessions to maintain consistent quality and accuracy.
- Develop and implement process improvements that increased team efficiency and reduced case backlogs.
- Collaborate with legal professionals to prepare documentation and resolve complex case inquiries.
Branch Support Specialist
Chase Bank
San Antonio
05.2017 - 05.2019
- Trained branch staff on policies, procedures, and regulatory requirements to improve service accuracy.
- Performed general branch operations and acted as liaison for customer banking needs.
- Independently researched and resolved account inquiries, improving customer satisfaction.
Sales Representative
Conn’s Home Plus
San Antonio
06.2013 - 05.2017
- Assisted customers with product selection and financing options for appliances, furniture, and electronics.
- Prepared and explained financial contracts; supported customers through application processes.
- Provided phone support for merchandise inquiries and after-sales service.
Education
BA - Health Administration
Langston University
Langston, OK05-2010
Skills
- Caseload management & prioritization
- Evidence collection and documentation
- Legal liaison
- Policy analysis
- Effective training and team management
- Conflict resolution, customer service & time management
- Assertiveness
- Teamwork and collaboration
- Attention to detail
- Excellent communication
Timeline
Child Support Specialist IV
Department of Human Services
06.2019 - Current
Branch Support Specialist
Chase Bank
05.2017 - 05.2019
Sales Representative
Conn’s Home Plus
06.2013 - 05.2017
BA - Health Administration
Langston University