Eva. Avina
14722 Zastrow Ave,CA
Summary
Dynamic Child Support Specialist with proven expertise at Child Support Services Department in case eligibility evaluation and child support enforcement. Successfully reduced caseload backlog through effective time management strategies, while enhancing client communication and maintaining confidentiality. Committed to promoting parental responsibility and ensuring compliance with state regulations.
Overview
20
20
years of professional experience
Work History
Child Support Specialist
Child Support Services Department
03.2006 - Current
- Evaluated child support cases to determine eligibility and compliance with state regulations.
- Communicated with clients to explain policies, procedures, and payment arrangements clearly.
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Developed and maintained accurate case files, ensuring timely updates and documentation.
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
- Reduced caseload backlog by implementing comprehensive time management strategies that prioritized urgent cases without compromising quality service delivery.
- Promoted parental responsibility through diligent monitoring of payment plans and ongoing communication with both parties involved in the case.
Education
GED -
Birmingham High School
Van Nuys, CASkills
- Child support enforcement
- Case eligibility evaluation
- Client communication
- Policy explanation
- Documentation management
- Confidential information handling
- Time management strategies
- Caseload prioritization
Languages
Spanish
Native or Bilingual
Timeline
Child Support Specialist
Child Support Services Department
03.2006 - Current
GED -
Birmingham High School