Danyell King

• Processed customer payments, billing adjustments, and account updates with a high degree of accuracy

• Maintained detailed records of customer transactions, ensuring proper documentation and organization by using Microsoft Outlook, Excel, and Word.

• Resolved billing discrepancies and account issues by reviewing records and communicating with customers

Handled high-volume inquiries while prioritizing tasks in a fast-paced environment.

• Collaborated with internal teams to address account concerns, and improve service processes.

• Assisted with account reconciliation by verifying payments, refunds, and balances.

• Managed confidential customer information with professionalism and discretion.

• Trained new employees on systems, procedures, and customer account handling.

• Performed administrative tasks, including data entry, filing, and documentation management.

• Maintained accurate patient records and documentation in compliance with confidentiality standards

• Scheduled appointments and managed administrative workflows in a fast-paced setting

• Handled sensitive information while ensuring accuracy and attention to detail. For example I had to call patients regarding their lab results and had to make sure we were calling the correct patient.

• Coordinated with providers, labs, and pharmacies to ensure timely processing of requests

• Processed cash, credit, and debit transactions accurately and efficiently.
• Balanced register and maintained accurate transaction records.
• Assisted customers with billing questions and payment issues.
• I was also promoted to customer service manager during my time working as a cashier.