Danyelle Black
China Grove,NC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Patterson Farm
China Grove, NC
09.2022 - Current
- Collaborated with team members to improve customer service processes.
- Provided exceptional customer service to ensure customer satisfaction.
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash, credit, and debit transactions while ensuring accuracy.
- Maintained cleanliness and sanitation in various facilities following established procedures
- Supervised daily cashier operations to ensure efficient service flow.
Customer Service Representative
City of Kannapolis
Kannapolis, NC
06.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Managed cash transactions and ensured accurate handling of currency.
- Assisted in balancing cash drawers at the end of each shift.
- Restocked cleaning supplies and reported inventory needs to management promptly.
- Maintained cleanliness and sanitation in various facilities following established procedures.
Education
High School Diploma -
Jesse C Carson High School
China Grove, NC05-2024
Skills
- Customer service
- Point-of-sale systems
- Cash handling
- Inventory management
- Customer relationship management
- Conflict resolution
- Time management
- Problem solving
- Retail sales customer service
- Data entry
- Product sales
- Email management
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft outlook
Timeline
Customer Service Representative
Patterson Farm
09.2022 - Current
Customer Service Representative
City of Kannapolis
06.2022 - Current
High School Diploma -
Jesse C Carson High School
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