Danyelle Hernandez
Paso Del Norte Hotel
El Paso,TX
2027
years of professional experience
Seasoned Food & Beverage Manager with extensive experience overseeing restaurant and bar operations, including staff development, budgeting, and inventory management. Skilled at building strong relationships with vendors, guests, and team members to support efficient operations and exceptional service. Proven ability to enhance customer satisfaction through effective leadership, problem-solving, and team guidance. Recognized for improving operational efficiency by streamlining processes and implementing strategic initiatives.
Work History
Food and Beverage Bar Manager
3 Months- Managed daily bar operations, ensuring consistent service standards and guest satisfaction
- Trained bartenders on drink recipes, service techniques, and responsible alcohol service
- Scheduled staff, balanced coverage, and coordinated labor needs with banquet and hotel demand
- Monitored liquor, beer, and wine inventory, placing orders to maintain stock availability
- Collaborated with kitchen and event teams to support smooth service for special functions
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Lead Server Trainer
- Trained new servers on menu items and service standards to ensure high-quality service delivery.
- Evaluated server performance through observations and feedback sessions to identify areas for improvement.
- Evaluated server performance through observations and feedback sessions.
- Provided ongoing support and mentoring to foster team collaboration and skill development.
- Collaborated with management to address training needs and challenges.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Assisted in resolving customer complaints regarding food quality or service delivery.
Food and Beverage Manager
- Led, coached, and developed staff to enhance customer service and elevate team performance.
- Trained and mentored new hires on company policies and operational procedures, ensuring adherence to guest service standards.
- Negotiated vendor contracts and built supplier relationships to reduce costs and optimize purchasing.
- Led, coached, and developed staff to improve team performance and deliver exceptional customer service.
- Trained and mentored new hires on company policies, operational procedures, and guest service standards.
- Fostered collaborative team environment to meet operational goals and address service challenges efficiently.
Warehouse Supervisor
- Developed and implemented safety policies and procedures for the warehouse team.
- Monitored workers and evaluated completed work to ensure adherence to performance standards.
- Coordinated scheduling of shipments and deliveries to meet customer requirements efficiently.
- Assisted with scheduling shipments and deliveries according to customer requirements.
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
- Assessed supplies inventory levels and procured necessary items to maintain operational flow.
- Reviewed supplies inventory levels and purchased necessary items.
Shift Leader/Restaurant Server
- Monitored employee performance for compliance with company policies and procedures, ensuring operational standards were met.
- Reviewed time sheets for accuracy, facilitating timely payroll processing.
- Confirmed daily sales report accuracy, enabling informed management decisions.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
Shift Leader/Restaurant Server/Restaurant Hostess
- Facilitated team meetings to align on targets, share updates, and gather actionable feedback.
- Acted as manager-on-duty when needed, resolving escalated customer concerns and ensuring uninterrupted operations.
- Managed financial accountability processes, ensuring accuracy in cash reconciliation, sales verification, and deposit preparation.
- Enhanced operational efficiency by analyzing reports, monitoring employee performance, and resolving workflow challenges.
- Managed daily operations, resolving escalated customer concerns and ensuring uninterrupted service.
Education
High School Diploma
Skills
Food operations
Liquor Cost control
Menu development
Inventory management
Cost management
Staff Scheduling & Workforce Planning
Team Leadership & Staff Development
Employee training
Event coordination
Bilingual Communication
Timeline
Food and Beverage Bar Manager
Paso Del Norte Hotel
07.2026 - CurrentRead More
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