Gloria Caldwell
Cheese Burger Baby
MIAMI,FL
2
Languages
1
Certification
8
years of professional experience
Calm, adaptable hospitality leader with a background in food and beverage operations, loss prevention, and guest safety. Experienced in supervising staff, managing inventory, and enforcing hygiene regulations to support smooth, secure service. Focused on quality, efficiency, and cost control.
Work History
Food and Beverage Manager
3 Years 1 Month- Oversee daily food and beverage operations, coordinating front- and back-of-house teams to sustain consistent service quality.
- Supervised staff scheduling training and managed shift coverage to maintain efficient restaurant operations.
- Tracked inventory levels and issued supply orders to maintain uninterrupted operations and minimize waste.
- Maintained enforcement of food safety and sanitation standards across kitchen storage and service areas, ensuring sanitary conditions throughout operations.
Lost Prevention Officer
3 Years- Conducted routine patrols across hotel property to deter theft, trespassing, and unauthorized access.
- Monitored CCTV feeds, identified suspicious activity patterns, and triggered immediate response protocols.
- Secured incident scenes and coordinated safety support for guests and associates.
- Prepared thorough incident documentation and ensured accurate loss prevention recordkeeping for incident tracking and compliance.
- Oversaw enforcement of safety procedures and access-control standards across guest and employee areas.
- Supported implementation of emergency protocols by guiding staff actions during disruptive situations to reduce risk.
- Tracked employee policy compliance and promptly investigated and resolved violations or concerns as needed.
- Provided evidence-gathering and incident documentation support to strengthen internal investigation processes.
- De-escalated emergency situations where possible by addressing safety hazards and threats to life or property, while coordinating hotel guests and staff directions to support safe outcomes.
Security Guard
1 Year 10 Months- Patrolled assigned areas to enforce access control and deter unauthorized entry.
- Conducted regular patrols of assigned areas to enforce access control protocols and deter unauthorized entry.
- Conducted security checks on door alarms and surveillance equipment to confirm proper functioning.
- Assessed incidents, emergencies, and disturbance situations promptly, applying calm judgment to guide appropriate actions.
Education
Bachelor of Science - Finance
- Honoree of Cum Laude
Skills
Food operations
Cost control
Sanitation standards
Hygiene regulations
Safe food handling
Composure
Inventory management
Service management
POS terminal operation
Employee supervision
Customer service
Problem-solving
Pleasant demeanor
Certification
National Registry of Food Safety Professionals
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food and Beverage Manager
Cheese Burger Baby
06.2023 - 07.2026Read More
Lost Prevention Officer
The Confidante Hotel
06.2020 - 06.2023Read More
Security Guard
DECO Security Services
07.2018 - 05.2020Read More
Columbia Southern University
Bachelor of Science from Finance
Read More