Danyelle Jackson
Maryville,MO
Summary
Solution-Focused IT Specialist and Infrastructure Specialist. I currently work 40-60 hours weeks while being enrolled at Northwest full time. Excel in problem solving, teamwork, and adaptability. Committed to improving user satisfaction and supporting numerous Air Force functions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Specialist
Air Force National Guard
Saint Joseph, Missouri
04.2024 - Current
- Provided technical support regarding software usage and troubleshooting.
- Managed hardware as the Base Equipment Control Officer.
- Provided technical support for users experiencing hardware or software issues.
- Oversaw the deployment, configuration, and maintenance of mobile devices.
- Overseeing transition to EITaaS.
Infrastructure Specialist
Air Force National Guard
Saint Joseph, Missouri
02.2022 - Current
- Provided technical support for network infrastructure such as routers, switches, firewalls, wireless access points, VPNs.
- Troubleshot networking issues related to routing protocols, DHCP and DNS configuration.
- JISCC(Joint Incident Site Communications Capability)
- Provided technical support to troubleshoot customer inquiries and resolve issues.
Warehouse Associate
Fastenal
Maryville , Missouri
08.2023 - 04.2024
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Performed cycle counts to ensure accuracy of inventory levels.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
Shift Manager
Taco Johns
Maryville, Missouri
09.2021 - 04.2024
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Helped troubleshoot and reboot systems in the instance of outage or connection loss.
Ice Cream Server
The Drive In
Grant City, Missouri
04.2018 - 08.2021
- Operated cash register to collect payments from customers.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Trained new employees on proper food handling techniques and customer service standards.
- Creating an environment of social interaction.
Education
Bachelor of Science - Cyber Security
Northwest Missouri State University
Maryville, MO05-2026
Skills
- Application installations
- Troubleshooting
- Teamwork and Collaboration
- Remote Support
- SOP Development
Certification
- Security plus - Feb 2023
Timeline
IT Specialist
Air Force National Guard
04.2024 - Current
Warehouse Associate
Fastenal
08.2023 - 04.2024
Infrastructure Specialist
Air Force National Guard
02.2022 - Current
Shift Manager
Taco Johns
09.2021 - 04.2024
Ice Cream Server
The Drive In
04.2018 - 08.2021
Bachelor of Science - Cyber Security
Northwest Missouri State University
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