Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Dan'Yelle McNeely

Puyallup,WA
Dan'Yelle McNeely

Summary

I am an encouraging business woman and an analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact those around me. Dedicated to applying training, monitoring and morale-building abilities to enhance employee and customer engagement, to help boost performance. I am detail-oriented, organized and a meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

22
years of professional experience

Work History

Sue Bryce Education

Quality Control Specialist
01.2017 - Current

Job overview

  • Working remotely with an online production team to create aspiring and knowledgeable online videos to be seen worldwide
  • Watching each course and critiquing videos for audio fixes, edit changes, and areas of growth to be improved in further workshops, also giving advice on how to help instructors and production team improve in areas with each workshop and series filmed
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
  • Meeting fast-paced production deadlines

Self-employeed

Photographer/videographer/business owner
01.2011 - Current

Job overview

  • Extensive camera knowledge in photographing and filming knowledge
  • Uses natural light and artificial lighting when needed
  • Audio knowledge
  • In charge of all marketing, finding new clients, running a business
  • Coordinate with clients through e-mails, meetings, and phone calls back and forth up to a year prior to their wedding until the portrait session date
  • Giving clients exceptional customer service. Anticipating and listening to client's needs
  • Directing the flow of couples wedding days and sessions
  • Managing a team when providing multiple services
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Proficient in Lightroom and Photoshop

Red Robin Gourmet Burgers

Supervisor, Bartender, and Server
08.2001 - 06.2011

Job overview

  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Served high customer volumes during special events, nights, and weekends.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

John F Kennedy High School
Burien

High School Diploma

Skills

  • Exceptional customer service and people person
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Event Operations
  • Staff Management
  • Identifying and Solving Problems

Timeline

Quality Control Specialist

Sue Bryce Education
01.2017 - Current

Photographer/videographer/business owner

Self-employeed
01.2011 - Current

Supervisor, Bartender, and Server

Red Robin Gourmet Burgers
08.2001 - 06.2011

John F Kennedy High School

High School Diploma

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Dan'Yelle McNeely