Danyelle Ross
Fontana,CA
Summary
Motivated Professional with strong customer service and relationship-building skills. Enhanced customer loyalty through effective communication and attentive support. Committed to driving sales performance by collaborating with team members to meet and exceed store targets.
Overview
2027
2027
years of professional experience
Work History
Lead Store Associate
Walgreens
- Supervised daily store operations, ensuring compliance with policies and procedures.
- Trained and mentored new associates on customer service standards and product knowledge.
- Managed inventory levels, coordinating stock replenishment to meet customer demand.
- Resolved customer inquiries and complaints efficiently, enhancing overall shopping experience.
- Streamlined checkout processes, reducing wait times and improving transaction efficiency.
- Promoted positive work environment, leading to improved teamwork and overall morale among staff members.
- Increased customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
- Maintained a clean, safe, and visually appealing store environment for both customers and employees.
Lead Merchandiser
Costco
- Led merchandising strategies to optimize product placement and enhance customer experience.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
- Collaborated with cross-functional teams to develop promotional plans that increased foot traffic.
- Trained and mentored junior merchandisers on best practices and company standards.
- Oversaw seasonal reset projects, ensuring timely execution of visual merchandising guidelines.
Head Cashier
Lowe's
- Supervised cash handling and balanced cash drawers at end of shifts.
- Trained and mentored new cashiers on customer service protocols.
- Ensured compliance with company policies during transactions and returns.
- Resolved customer inquiries regarding payments and transactions efficiently.
- Monitored register performance to minimize downtime and enhance service speed.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Assistant Manager
The Escape Game
- Assisted in managing daily operations and staff schedules to ensure efficiency.
- Implemented training programs for new team members to enhance service quality.
- Coordinated with marketing teams to develop promotional materials and campaigns.
- Analyzed customer feedback to identify areas for service improvement.
- Developed standard operating procedures to streamline game setup and customer engagement.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Increased sales through effective merchandising strategies and targeted promotions.
Lead Store Associate
Aldi
06.2024 - Current
- Conducted regular audits of merchandise displays for accuracy and adherence to visual standards.
- Collaborated with management to implement promotional strategies that increased sales performance.
- Led team meetings to discuss performance goals, motivating staff toward achieving targets.
- Implemented loss prevention techniques to minimize shrinkage and protect company assets.
- Provided support to fellow associates in various departments as needed, promoting cross-functional collaboration within the store team.
- Developed strong relationships with customers, resulting in repeat business and loyalty to the store.
- Supervised daily store operations, ensuring compliance with policies and procedures.
- Trained and mentored new associates on customer service standards and product knowledge.
Education
High School Diploma -
Summit High School
Fontana, CASkills
- Store operations
- Store maintenance
- Policy enforcement
- Merchandise display
- Customer service
- Team collaboration
- Team leadership
- Relationship building
- Cash register operation
- Organization
- Order fulfillment
- Inventory control
Timeline
Lead Store Associate
Aldi
06.2024 - Current
Lead Store Associate
Walgreens
Lead Merchandiser
Costco
Head Cashier
Lowe's
Assistant Manager
The Escape Game
High School Diploma -
Summit High School