Danyelle Ryland
Lutz
Summary
Dynamic professional with a proven track record in fostering strong customer relations and effectively resolving issues, contributing to enhanced member satisfaction at Kaiser Permanente through exceptional service and teamwork. Expertise in data entry and customer support consistently drives collaborative efforts, creating a positive work environment that emphasizes professionalism and courtesy. Committed to delivering outstanding service while maintaining a focus on continuous improvement and client needs. Passionate about leveraging skills to contribute to organizational success and elevate the customer experience.
Overview
7
7
years of professional experience
Work History
Dental Member Assistant
Kaiser Permanente
07.2023 - Current
- Collaborate with team members to develop targeted strategies for improving overall member experience.
- Provide timely assistance to staff during high-traffic periods, ensuring smooth operations and member satisfaction.
- Develop strong relationships with fellow team members, foster collaborative work environment that prioritized excellent member care.
- Manage sensitive member situations with professionalism, demonstrating empathy while adhering to company guidelines.
- Support members with account inquiries, resolving issues efficiently to maintain positive relationships.
- Enhance member satisfaction by providing exceptional customer service and promptly addressing concerns.
- Maintain accurate member records by diligently updating contact information and account details as needed.
- Train new personnel regarding company operations, policies, and services.
Assistant Teacher
Lutz Montessori School
10.2022 - 05.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Collaborated with teachers to design lesson plans and coordinate activities for classes.
- Provided additional mentoring based on student evaluations.
Barista
Black Rock Coffee Bar
05.2019 - 09.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Associate of Applied Science -
Clackamas Community College
Oregon City, OR06.2022
Skills
- Professional demeanor
- Efficient data management
- Service excellence
- Relationship management
- Customer service expertise
- Effective team collaboration
- Proficient in computer applications
- Conflict resolution
- Task prioritization
- Proficient in conflict management
Accomplishments
- Top cash handler in the Northwest Region for two consecutive months.
- Demonstrated leadership potential by taking initiative to mentor peers and contributes to a supportive work environment.
Timeline
Dental Member Assistant
Kaiser Permanente
07.2023 - Current
Assistant Teacher
Lutz Montessori School
10.2022 - 05.2023
Barista
Black Rock Coffee Bar
05.2019 - 09.2022
Associate of Applied Science -
Clackamas Community College