Whitney Knaus
Vancouver,WA
Summary
Dynamic professional with a proven track record at Kaiser Permanente, enhancing membership growth and streamlining operations. Expert in customer service excellence and data entry, adept at understanding customer needs and maintaining professionalism under pressure. Skilled in fostering teamwork and collaboration, with a knack for problem-solving and multitasking.
Overview
12
12
years of professional experience
Work History
Dental Member Assistant
Kaiser Permanente
10.2016 - Current
- Delivered knowledgeable guidance on organizational policies and procedures to both new and existing members.
- Supported the implementation of new software systems, streamlining daily tasks for improved efficiency within the department.
- Contributed to the growth of membership base by offering informed recommendations on available services and benefits.
- Answering incoming phone calls/ phone tree
- Responsibilities with Cash Handling
- Scheduling routine appointments
- Verifying Insurance/ Adding coverage
Hairstylist
Supercuts
09.2012 - 05.2015
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Education
Cosmetology
Manning Academy of Cosmetology
Vancouver, WA07.2011
High School Diploma -
Skyview High School
Vancouver, WA06-2011
Skills
- Professionalism and courtesy
- Data entry proficiency
- Member retention strategies
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Computer skills
- Understanding customer needs
- Customer service excellence
- Calm under pressure
Timeline
Dental Member Assistant
Kaiser Permanente
10.2016 - Current
Hairstylist
Supercuts
09.2012 - 05.2015
Cosmetology
Manning Academy of Cosmetology
High School Diploma -
Skyview High School
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