Danyelle Ryland

Collaborate with team members to develop targeted strategies for improving overall member experience.

• Provide timely assistance to staff during high-traffic periods, ensuring smooth operations and member satisfaction.
• Develop strong relationships with fellow team members, foster collaborative work environment that prioritized excellent member care.
• Handle sensitive member situations with professionalism, demonstrating empathy while adhering to company guidelines.
• Support members with account inquiries, resolving issues efficiently to maintain positive relationships.
• Enhance member satisfaction by providing exceptional customer service and promptly addressing concerns.
• Contribute to welcoming environment for all members by maintaining clean facilities and well-stocked amenities at all times.
• Maintain accurate member records by diligently updating contact information and account details as needed.
• Help large volume of customers every day with positive attitude and focus on customer satisfaction.
• Verify customer identification and documentation for compliant transactions.
• Train new personnel regarding company operations, policies and services.

• Supported student physical, mental, and social development using classroom games and activities.
• Supervised recess, lunch and daily student intake and dismissal.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
• Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
• Worked with teachers to design lesson plans and coordinate activities for classes.
• Provided one-on-one and group-based learning support focused on student progress.
• Provided additional mentoring based on student evaluations.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Controlled line and crowd with quick, efficient service.
• Maintained regular and consistent attendance and punctuality.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.