Danyelle Saunders
Phoenix,AZ
Summary
Results-driven benefits enrollment specialist with 5 years of experience in health insurance enrollments and eligibility verification. Expertise in managing employee records and processing enrollment changes while ensuring compliance with carrier communications. Proficient in AgencyBloc, Employee Navigator, and major carrier platforms, effectively supporting client needs and maintaining accurate documentation.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Benefits Account Specialist / Broker's Assistant
RFS Health
Phoenix, AZ
09.2021 - 05.2026
- Supported book of employee benefit clients through onboarding, renewal, open enrollment, and ongoing service activities.
- Served as primary contact for inquiries, eligibility issues, enrollment changes, and carrier requests.
- Built and maintained benefit administration platforms, ensuring accurate plan configurations and enrollment data.
- Coordinated annual open enrollment activities, including employee communications and plan updates.
- Managed employee eligibility, new hire enrollments, life events, terminations, and coverage changes across multiple platforms.
- Partnered with carriers such as BCBS, UHC, Aetna, Cigna, Delta Dental, and Beam to resolve eligibility and billing concerns.
- Audited monthly carrier invoices and enrollment records to identify and correct discrepancies.
- Gathered and validated employee census information for new and renewing groups.
Independent Hairstylist
Self Employed
Scottsdale , AZ
2018 - 2022
- Managed client relationships to enhance business operations and improve customer retention.
- Developed strong communication and problem-solving skills while managing an independent client base.
- Scheduled operations to ensure efficient service delivery and meet client needs.
- Fostered long-term client loyalty through effective service strategies and relationship management.
Call Center Customer Service Representative
Contractor's Wardrobe
Santa Clarita, CA
2014 - 2019
- Resolved complex issues while delivering professional and empathetic customer service.
- Achieved productivity, quality, and customer satisfaction goals consistently through attentive service.
- Assisted customers with account inquiries, resolved problems, and processed service requests effectively in a fast-paced environment.
- Maintained accurate records of customer interactions and account updates to support service quality.
Education
High School Diploma -
Valencia High School
Valencia05-2010
Some College (No Degree) - General Studies
College of The Canyons
Valencia, CASkills
- Benefits implementation and administration
- Insurance brokerage operations
- Benefits technology platforms
- Enrollment management
- Client onboarding and support
- Project coordination
- Data import and validation
- Carrier relations
- Process improvement
- Eligibility verification
- Customer success and relationship management
- Documentation and compliance
- Data entry and record management
- Written and verbal communication
Certification
- Accident and Health or Sickness Insurance Producer License
- Life Insurance Producer License
Timeline
Benefits Account Specialist / Broker's Assistant
RFS Health
09.2021 - 05.2026
Independent Hairstylist
Self Employed
2018 - 2022
Call Center Customer Service Representative
Contractor's Wardrobe
2014 - 2019
High School Diploma -
Valencia High School
Some College (No Degree) - General Studies
College of The Canyons