Danyelle Taylor
Brockton,MA
Overview
27
27
years of professional experience
1
1
Certification
Work History
Business Specialist
Bringham and Women’s Hospital
02.2021 - Current
- Function as a customer service liaison to patient and family members.
- Creates positive interactions with patients, families, and hospital personnel and focus on understanding and meeting the customer's needs.
- Provides hospital/unit information for all customers upon request while maintaining confidentiality.
- Perform administrative support functions for the Emergency Department and Observation Units.
- Acts as an information coordinator and resource to Attending Physicians regarding managed care issues.
Police and Security Dispatcher
Brigham and Women's Hospital (BWH)
08.2019 - 02.2021
- Answering calls for Police and Security assistance for BWH main campus and several off campus sites
- Call Management: Efficiently answer and prioritize incoming calls for police and security assistance, ensuring timely and appropriate responses to both emergency and non-emergency situations.
- Dispatch Coordination:Utilize a multi-line phone system to dispatch officers to incidents within the main campus and off-campus sites, maintaining clear communication with responding units.
- Incident Documentation:Accurately document incidents, responses, and outcomes in the computer-aided dispatch (CAD) system to maintain detailed records for follow-up and analysis.
- Crisis Management:Remain calm and composed in high-pressure situations, effectively assessing the nature of incidents and deploying appropriate resources.
- Interdepartmental Collaboration: Work closely with hospital staff, law enforcement, and emergency services to coordinate responses, ensure safety, and resolve incidents efficiently.
- Safety Protocols:Enforce hospital security policies and procedures, providing guidance to staff and visitors on safety protocols and emergency procedures.
- Training and Development: Participate in ongoing training programs to stay updated on dispatching technologies, emergency response protocols, and hospital policies.
Emergency Dispatcher
Eascare Ambulance
01.2017 - 12.2017
- Call Handling: Received and processed incoming calls for non-emergency ambulance transports, assessing the urgency and nature of requests to determine appropriate response strategies.
- Dispatch Operations: Coordinated the dispatch of ambulances to various locations, ensuring timely and efficient service while maintaining communication with on-ground crews.
- Triage Assessment: Conducted preliminary triage assessments to prioritize calls based on medical necessity and urgency, ensuring that critical cases received immediate attention.
- Communication Skills: Maintained clear and effective communication with patients, family members, and medical personnel, providing reassurance and instructions during stressful situations.
- Documentation: Accurately recorded call details, dispatch times, and response outcomes in the incident management system for compliance and quality assurance purposes.
- Collaboration: Worked closely with EMTs and paramedics to relay important information regarding patient conditions and transport details, promoting a seamless handoff of care.
- Emergency Protocols: Followed established protocols and guidelines to respond to a variety of situations, ensuring compliance with regulatory and safety standards.
Emergency Medical Dispatcher
Cataldo Ambulance Service
11.2013 - 12.2016
- Present duties include call taking and triage of Emergency calls as well as booking Non-Emergent transport calls.
Emergency Medical Technician
E.M.T-Basic/EMCOA
01.2002 - 01.2013
- Present duties include call taking, triage, and dispatch of all emergency medical calls via 911 in the City of Boston
- Field duties also include responding to and providing basic life support treatment and transport to residents and visitors in the City of Boston.
Emergency Services Assistant
Brigham and Woman's Hospital
05.2001 - 01.2002
- Assisted Emergency Department nurses and doctors with various patient care procedures.
Clinical Assistant
Children's Hospital Boston
05.1997 - 11.2000
- Assisted nurses, doctors, patients, and families with various patient monitoring and ADL's as needed.
Education
Certificate -
Northeastern University
12.1990
High School Diploma -
Arlington High School
05.1987
Skills
- DISPATCH (10 years)
- CPR/AED (10 years)
- Customer Service
- Team Member
- EMT Experience
- Triage
- Vital Signs
- Communication skills
- CPR certified
- APCO and IAED experience
Certification
- CPR Certification
- AED Certification
Additionalqualifications
- Advanced EMD Certification - International Academies of Emergency Dispatch
- 40 Hour Hazmat Technician
- American Heart Association Health Care Provider CPR/AED
Personal Information
- Title: Police and Security Dispatcher
- Work Permit: Authorized to work in the US for any employer
Timeline
Business Specialist
Bringham and Women’s Hospital
02.2021 - Current
Police and Security Dispatcher
Brigham and Women's Hospital (BWH)
08.2019 - 02.2021
Emergency Dispatcher
Eascare Ambulance
01.2017 - 12.2017
Emergency Medical Dispatcher
Cataldo Ambulance Service
11.2013 - 12.2016
Emergency Medical Technician
E.M.T-Basic/EMCOA
01.2002 - 01.2013
Emergency Services Assistant
Brigham and Woman's Hospital
05.2001 - 01.2002
Clinical Assistant
Children's Hospital Boston
05.1997 - 11.2000
Certificate -
Northeastern University
High School Diploma -
Arlington High School
- CPR Certification
- AED Certification
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