Dany Eric Kazagui
Houston,TX
Summary
Dynamic cybersecurity and IT support professional with a proven track record in secure communications, network troubleshooting, and incident prevention. Extensive experience includes military service as a Signal Support Systems Specialist (25U) and various civilian technical support roles, demonstrating a strong ability to safeguard sensitive information and monitor networks effectively. Proficient in resolving complex technical issues while implementing industry-leading cybersecurity best practices. Strong communication, documentation, and problem-solving skills, complemented by an active security clearance, ensure readiness to tackle diverse challenges in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Signal Support Systems Specialist (25U)
United States Army
Augusta, GA
08.2024 - 03.2026
- Led signal support operations, optimizing communication systems for enhanced mission effectiveness.
- Trained and mentored junior specialists on signal equipment maintenance and troubleshooting procedures.
- Coordinated installation and configuration of advanced communication systems in diverse environments.
- Managed inventory of signal equipment, ensuring readiness and compliance with operational standards.
- Analyzed system performance data to identify areas for improvement and implement corrective actions.
- Collaborated with cross-functional teams to enhance interoperability of communication networks during exercises.
- Conducted regular inspections of signal systems, maintaining high standards of operational integrity and security.
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
- Tested signal-level equipment for operational performance within prescribed tolerances.
Independent Contractor
Lyft And Uber
Houston, TX
01.2024 - 08.2024
- Delivered exceptional customer service to over 1000 during rides, ensuring passenger satisfaction and safety and 100% in revenue.
- Engaged with diverse clientele, adapting communication styles to meet individual needs.
- Resolved conflicts and addressed passenger concerns to foster positive experiences.
- Implemented strategies for maximizing ride requests during peak hours, increasing availability and income potential.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences resulting in 100% customer satisfaction
- Remained calm and poised in emergent situations.
Technical Support Representative
Asurion
Houston, TX
04.2019 - 12.2023
- Delivered remote troubleshooting for hardware, software, and connectivity issues using diagnostic tools and established protocols.
- Educated over 50 users daily on proper procedures, reducing recurring violations and improving security posture.
- Ensured compliance with corporate security policies, access controls, and data protection standards.
- Resolved complex technical issues for customers, ensuring high satisfaction levels.
- Provided timely support via phone, chat, and email channels to enhance customer experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism resulting in 100% satisfaction.
Education
Bachelor of Science - Information Systems
University of Houston
Houston, TX05.2014
Associate of Science - Information Systems
Houston Community College
Houston, TX05.2009
Skills
- Network & System Troubleshooting
- Secure Communications (Army 25U)
- Threat & Vulnerability Management
- Incident Detection & Response
- Malware Analysis & Security Patching
- Access Control & Data Protection
- Remote Technical Support
- Risk Analysis & Reporting
- Active Directory Support
- Technical Documentation
Certification
- CompTIA Security+ (SY0-601)
- MTA: Security Fundamentals (98-367)
- MTA: Networking Fundamentals (98-366)
- National Career Readiness Certificate
LANGUAGES
French — Native fluency (speaking & writing)
Timeline
Signal Support Systems Specialist (25U)
United States Army
08.2024 - 03.2026
Independent Contractor
Lyft And Uber
01.2024 - 08.2024
Technical Support Representative
Asurion
04.2019 - 12.2023
Associate of Science - Information Systems
Houston Community College
Bachelor of Science - Information Systems
University of Houston