Danys Pernas
Hialeah
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Member Service Specialist
Space Coast Credit Union
10.2023 - Current
- Continuously surpass customer service standards while ensuring compliance with call volume objectives.
- Assist members with correcting account, service, and system issues by educating on required forms and technical processes.
- Respond to customer calls and emails to answer questions about products and services.
- Deliver functionality assistance via phone and online service platforms.
- Recommend specific products and services in alignment with individual needs, requirements and specifications.
- Respond proactively and positively to rapid change.
- Deliver prompt services to prioritize customer needs.
- Exhibit high energy and professionalism when dealing with clients and staff.
Store Associate/Customer Service
CVS
12.2022 - 09.2023
- Provide customer service by anticipating customer needs, while showing compassion and care in all interactions, coupled with resolving potential service issues
- Paying attention to detail while maintaining eye contact to offer help by locating items as requested
- Support in opening and closing store activities, by handling end- of -shift cash count, to account for all collected cash during my shift
Supervisor In Training (key holder)
U.S. Polo Association
06.2022 - 12.2022
- Delivered outstanding customer service while engaging service experience by attending to the customer's needs
- Support in opening and closing store, by handling end- of -shift cash count, to account for all collected cash during my shift
- Contributed to a high-energy shopping environment balancing the customer service focus with maintaining superior floor presentation standards
- Delegated and set standard expectations for floor samples and presentations
- Trained new incoming associates whilst providing a healthy environment
- Assist in product replenishment and maintain floor presentations as well as full recovery at end of business day
- Inform our customers of current promotions as well as new products recently received
- Efficiently complete the sales transaction at register including
- After following the product cross-up sale sales protocol
Education
Business Administration -
Miami Dade College
11.2023
High School Diploma -
Barbara Goleman
01.2022
Skills
- Service Sales
- Customer Engagement
- Relationship Building
- Customer Service Standards
- Product Recommendations
- Sales Transactions
- Product Sales
- Spanish Fluency
- Money Handling Abilities
Timeline
Member Service Specialist
Space Coast Credit Union
10.2023 - Current
Store Associate/Customer Service
CVS
12.2022 - 09.2023
Supervisor In Training (key holder)
U.S. Polo Association
06.2022 - 12.2022
Business Administration -
Miami Dade College
High School Diploma -
Barbara Goleman