Danza Jenson
Brainerd,MN
Summary
Dynamic professional with a proven track record in customer service and store maintenance, notably at Fleet Farm. Excelled in enhancing shopping experiences and garden aesthetics, demonstrating strong communication skills and adaptability. Achieved significant improvements in customer satisfaction and operational efficiency through goal-oriented strategies and meticulous attention to detail. Hard working without the fear of getting my hands dirty. Take initiative to go above and beyond basic expectation of every employer.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Floor Associate
Fleet Farm
05.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Aided in floor resets throughout department but mainly in the seasonal department.
- Responsible for the operation and maintenance of the Garden Center.
- Operating a forklift when needing product beyond reach.
Gardener
Independent
05.2013 - 06.2021
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Enhanced garden aesthetics by implementing creative landscape designs and plant arrangements.
- Boosted curb appeal by keeping lawns well-manicured through mowing, edging, and trimming services.
Guest Service Manager
Pizza Ranch
09.2017 - 05.2019
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
Education
Ministry Certificate - Bible Studies
Fairhaven Baptist College
Chesterton, IN05.2023
Associate of Arts - Teacher Education
Eastern Gateway Community College
Steubenville, OH05.2022
TEFL Certification -
International TEFL Academy
03.2022
Skills
- Goal-Oriented
- Customer Service
- Store maintenance
- Cash Handling
- Cleaning
- Merchandise Display
- POS System Operation
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Excellent Written and Verbal Communication
- Adaptable and Flexible
Accomplishments
- Was voted employee of the month on September 2023 and April 2024
- Supervised team of 12 staff members.
- Traveled to be apart of multiple inventories across Minnesota
Certification
- Forklift certified
- TEFL certified
Timeline
Sales Floor Associate
Fleet Farm
05.2022 - Current
Guest Service Manager
Pizza Ranch
09.2017 - 05.2019
Gardener
Independent
05.2013 - 06.2021
Ministry Certificate - Bible Studies
Fairhaven Baptist College
Associate of Arts - Teacher Education
Eastern Gateway Community College
TEFL Certification -
International TEFL Academy