Daokai Wu
Pembroke Pines,FLORIDA
Summary
Driven and responsive floor-supervisor with strong customer service background combined with motivational and encouraging style. Talented ex-dealer, problem-solver and quick learner takes on routine and complex job functions to promote business success. Well-organized and proactive employee with decent communication skills and positive attitude.
Overview
4
4
years of professional experience
Work History
Full-Time Floor Supervisor
Seminole Classic Casino
Hollywood , FL
07.2022 - Current
- Identified potential game protection threats and adhered to company procedures to deter cheating and any suspicious activity on the property.
- Managing cheque inventory for amount and accuracy.
- Increased customer loyalty through consistent and dependable service and great attitude.
- Rate guest buy-ins accurately and efficiently.
- Supervised dealers performance, providing feedback and guidance as needed.
Online Grocery Associate
Walmart
Pembroke Pines, FL
10.2021 - 06.2022
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Troubleshot any problems or errors that occurred during checkout.
Senior Game Advisor
GameStop
Pembroke Pines, FL
06.2020 - 09.2021
- Organized promotional events to increase sales volume.
- Conducted cash transactions accurately and efficiently while maintaining proper security procedures.
- Maintained cleanliness of the store by organizing merchandise, dusting shelves, vacuuming carpets.
- Developed strategies for increasing customer satisfaction ratings.
- Performed daily opening and closing duties such as counting money, balancing tills and preparing bank deposits.
Education
Table Games Certification -
Dealer Academy
Hollywood, FL08-2022
High School Diploma -
Cooper City Highschool
Cooper City, FL06-2017
Some College (No Degree) -
Broward College
Fort Lauderdale, FLSkills
- Team Leadership
- Employee Motivation
- Policy Enforcement
- Customer Satisfaction
- Game Protection
- Table View System Operations
- Floor Operational Procedures
- Have CRAPS and ROULETTE
- Proficient at using Windows OS
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Professional
Accomplishments
- Multiple commendations for excellent performance at the Seminole Classic Casino
References
References available upon request.
Timeline
Full-Time Floor Supervisor
Seminole Classic Casino
07.2022 - Current
Online Grocery Associate
Walmart
10.2021 - 06.2022
Senior Game Advisor
GameStop
06.2020 - 09.2021
Table Games Certification -
Dealer Academy
High School Diploma -
Cooper City Highschool
Some College (No Degree) -
Broward College
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