Alpha Sow
Bronx,NY
Summary
Dynamic professional with a strong foundation in team leadership, dedicated to fostering smooth operations and maximizing productivity. Proven expertise in conflict resolution and strategic planning contributes to a positive work environment while enhancing team performance and operational efficiency. Currently pursuing a Bachelor's degree in Computer Information Systems at CUNY Baruch College, equipped with essential skills in leadership, time management, and effective communication. Committed to leveraging adaptability and quick learning abilities to excel in technology or management roles, aiming to drive business growth as a business analyst or operations manager.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor (Full-Time)
City Safe Partners
Queens, NY
09.2025 - Current
- Monitored and enforced fire/life safety regulations to maintain a secure environment.
- Managed a team of 9–10 security officers per shift to maintain a secure environment.
- Implemented strategies to ensure adherence to FDNY fire safety standards and protocols.
- Performed thorough daily inspections of buildings to identify maintenance needs and uphold safety standards.
- Facilitated coordination of emergency response efforts to ensure safety and efficiency during evacuations.
- Maintained detailed documentation of incidents and daily activities to ensure operational clarity and accountability.
- Collaborated with building management and FDNY to strengthen safety protocols. Partnered with building management and FDNY to streamline service processes.
- Enforced adherence to post orders and company policies to uphold security and operational efficiency.
- Directed resolution of tenant and visitor safety inquiries to enhance overall security measures.
- Supervised daily operations, ensuring adherence to safety protocols and performance standards.
Security Officer — Men’s, Women’s & Family Shelters
Winfield Security
New York, NY
01.2024 - 09.2025
- Executed verification of identities to ensure secure access management.
- Monitored adherence to building policies to maintain a secure and orderly environment.
- Monitored hazards and conducted fire drills to enhance workplace safety and emergency response readiness.
- Coordinated evacuation activities to enhance emergency response efforts during critical situations.
- Created thorough incident reports to support timely and effective resolution processes.
- Conducted regular monitoring of premises to safeguard personnel and assets.
Server
Dig Inn
New York, NY
07.2023 - 12.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently, balancing priorities and maintaining a high level of service during peak hours.
- Processed transactions accurately using point-of-sale (POS) systems, handling cash and credit card payments securely.
- Monitored dining areas for cleanliness and organization, ensuring compliance with health and safety regulations.
- Collaborated with team members to optimize workflow and enhance overall restaurant efficiency during busy shifts.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Team Member
McDonald's
Bronx, NY
12.2021 - 06.2023
- Operated kitchen equipment following safety protocols to prepare food items consistently.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work areas to ensure safety and efficiency.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
Education
Bachelor of Business Administration (BBA) - Computer & Information Systems
Baruch College (CUNY)
New York, NY01.2028
Associate of Science (A.S.) - Business Management
CUNY Hostos Community College
Bronx, NY01.2026
Skills
- Leadership in security operations
- Fire & Life Safety Compliance (FDNY)
- Emergency Response & Evacuations
- Incident Reporting & Documentation
- Building Inspections & Risk Mitigation
- Team leadership
- Staff supervision
- Conflict Resolution & Customer Service
- Proficient in Microsoft Word
- Staff management
- Operations management
- Operations support
- Workplace safety
Websites
Accomplishments
- Supervised team of 10-12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- F-80 – Fire Safety & Alarm Systems for Homeless Shelters (Issued 2024-11)
- F-02 – Fire Guard for Shelters, Citywide (Issued 2023-12)
- 40-Hour Shelter Security Guard Training (2025)
- CPR / AED / First Aid Certification (2025)
- Sexual Harassment Prevention Training Certification (2025)
LANGUAGES
Bilingual: English & French, Basic Spanish
Conversational: Fulani, Bambara
Native or Bilingual
Interests
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Passionate about Personal development and Problems solving
- Reading books about Financial literacy, and Personal growth
- Cooking
Timeline
Shift Supervisor (Full-Time)
City Safe Partners
09.2025 - Current
Security Officer — Men’s, Women’s & Family Shelters
Winfield Security
01.2024 - 09.2025
Server
Dig Inn
07.2023 - 12.2023
Team Member
McDonald's
12.2021 - 06.2023
Bachelor of Business Administration (BBA) - Computer & Information Systems
Baruch College (CUNY)
Associate of Science (A.S.) - Business Management
CUNY Hostos Community College